At a Glance
- Tasks: Be the face of our brand, helping customers find their perfect furniture pieces.
- Company: Join a leading furniture retailer with a vibrant team culture.
- Benefits: Enjoy uncapped commission, flexible hours, and employee discounts.
- Other info: Dynamic showroom environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while earning great rewards.
- Qualifications: Passion for sales and a knack for customer service.
The predicted salary is between 20000 - 25000 € per year.
About The Role
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. This commitment to high performance is recognised and rewarded through our generous, industry‑leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
Core Responsibilities
- Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
- Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
- Collaborate with other business areas to create and maintain a compliant and up‑to‑date retail environment by working proactively with the Visual Merchandising and Facilities.
Retail Sales Advisor - Brighton employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Brighton a vibrant work culture that fosters collaboration and inclusivity. With industry-leading uncapped commission schemes and a strong focus on employee growth, we empower our team to excel in their roles while providing outstanding customer experiences. Join us to be part of a supportive environment where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - Brighton
✨Tip Number 1
Get to know the company inside out! Research Oak Furnitureland's products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to be that brand ambassador they’re looking for.
✨Tip Number 2
Practice your consultative sales approach! Think of scenarios where you can demonstrate how you'd help customers choose the perfect furniture pieces. Role-playing with a friend can really help you nail this part.
✨Tip Number 3
Show off your teamwork skills! Be ready to discuss how you’ve collaborated with others in past roles. Oak Furnitureland values a one-team approach, so highlight any experiences where you’ve worked closely with colleagues to achieve goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team at Oak Furnitureland.
We think you need these skills to ace Retail Sales Advisor - Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how excited you are about helping customers find the perfect pieces for their homes!
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or customer service. We love seeing how your past roles have prepared you to be a fantastic Retail Sales Advisor with us!
Be Personable:Use a friendly and approachable tone in your application. Remember, we’re looking for someone who can connect with customers, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at Oak Furnitureland
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with the range of products offered by the company. Being able to discuss specific items and their features will show your passion for the role and your commitment to providing exceptional customer service.
✨Practice Your Consultative Sales Approach
Think about how you would engage with customers in a showroom setting. Prepare examples of how you've successfully assisted customers in the past, focusing on understanding their needs and making tailored recommendations. This will demonstrate your ability to adopt a consultative sales approach.
✨Show Enthusiasm for Teamwork
The role requires a collaborative spirit, so be ready to discuss how you work well in a team. Share experiences where you've contributed to a positive team culture or supported colleagues in achieving shared goals. This will highlight your alignment with the company's values.
✨Prepare Questions About Customer Experience
Think of insightful questions to ask during the interview about how the company measures customer satisfaction and what initiatives they have in place to improve it. This shows that you're not only interested in the role but also in contributing to the overall success of the business.
