Shift Manager - Newport

We at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently delivering exceptional services and products to our customers. The Shift Manager is responsible for ensuring the effective working of their team over the course of a shift, ensuring KPI’s are achieved, and that Health & Safety and compliance measures are met. The depot should operate at maximum capacity.

As a Shift Manager you will continuously review ways of working, identify improvements and implement these within the team. You will be responsible for delegating tasks to your staff and setting targets and goals to keep the team on track and review performance to ensure growth. This role will be working Monday - Friday, 40 hours per week. On a PM Shift 1.30pm till 10pm.

Core Responsibilities

• Manage any failures in a day and ensure delivery to the customer within the booked slot.
• Ensure resource including 3rd party agency workers is planned & managed and inducted in line with flex in volume and budgeted costs.
• All customer complaints are dealt with swiftly to ensure no negative impact to the OFL brand via social media / Trust Pilot reviews.
• Ensure all vehicles are compliant with DVSA guidelines, Working time directives, tacho downloads, servicing and tyre checks.
• Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements.
• Complete 5 vehicle checks per week with the drivers to ensure adherence to policy.
• Ensure regulatory compliance of drivers in line with EU and domestic drivers hours rules, working time directive, driver licensing and driver certificate of professional competence training as applicable to the organisation.
• Supervise regulatory compliance of vehicles in accordance with the DVSA ‘Guide to Maintaining Roadworthiness’.
• Ensure all vehicle & transport related incidents are investigated in a timely manner and reported accordingly.
• Brief and debrief team members on a daily basis to provide information, advice and guidance.
• Monitor and report on the day-to-day operational performance of the supply chain.
• Develop and motivate teams to achieve expected KPI’s building the right “can do” depot culture.
• Conduct appraisals for all direct reports identifying areas for development.
• Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance and continued professional development are met in line with the organisation's requirement.
• Responsible for the document maintenance of training and appraisals for all colleagues.
• Complete investigation meetings as required maintaining strong relationships with HR.
• Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance.
• Identify opportunities to improve organisations processes and practices.

Skills And Experience

• Excellent interpersonal skills, able to be a credible, authentic, influential, and effective leader in a fast paced and challenging environment, and able to engage with all levels.
• Able to work collaboratively and collectively in pursuit of joint goals across multiple functions, bringing teams together at the right time to guarantee successful outcomes.
• Strong time management skills and the ability to prioritise workload effectively.
• A diplomatic nature with the ability to resolve issues efficiently and professionally.
• Excellent problem-solving skills with the ability to identify alternative solutions quickly and effectively.
• A one team mentality with a positive ‘can do’ approach.
• Proven experience of managing teams within an operations environment, preferably within the furniture or logistics industry. Experience with two-person delivery operations is advantageous.
• Demonstrable knowledge of developing, motivating and training teams to achieve expected KPI’s.
• Good knowledge and understanding of Transport legislation.
• FLT counterbalance essential.
• Knowledge of Health & Safety and compliance in relation to warehouse/transport environments.

Benefits

• Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
• Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge.
• Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
• Flexible Hybrid Working: Our hybrid working model offers the best of both worlds, balancing office and home life.
• My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays.
• Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
• Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
• Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
• Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
• Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.

Company Information

Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.

To Support Us, We Are Guided By Our Company's Purpose Of ‘helping People Make Their House a Real Home’, Which Is Underpinned By Our Values:

• We are adaptable
• We are experts
• We are authentic
• We are one team
• We put our customers first

Equal Opportunities Employer

Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.