At a Glance
- Tasks: Be the face of our brand, helping customers find their perfect furniture pieces.
- Company: Join a leading furniture retailer with a vibrant and inclusive culture.
- Benefits: Enjoy uncapped commission, exclusive discounts, and generous holiday allowance.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences while earning great rewards.
- Qualifications: Experience in retail sales and a passion for customer service is essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
About The Role
- Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
- Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopt a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
- Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
- Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
- Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
- Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
- Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
- Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
Skills and Experience
- Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
- Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
- Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
- Demonstrable knowledge and experience of working within successful high-performing teams.
- Experience in consistently achieving stretch personal and team goals and KPIs.
- Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
- Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
- Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
- Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.
Working Hours
This is a Part‑time role working 24 hours per week, over 3 days.
Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
- Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
- My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
- Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
- Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
- Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
- Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
- Convenient Free On‑site Parking: Enjoy the convenience and ease of free parking at our location.
Inclusive Workplace
We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Retail Sales Advisor - Milton Keynes 24hrs Part Time employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors a vibrant work culture that champions inclusivity and teamwork. With generous benefits such as uncapped commission, exclusive employee discounts, and ongoing development opportunities, our Milton Keynes location provides a supportive environment where you can thrive both personally and professionally while making a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - Milton Keynes 24hrs Part Time
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Oak Furnitureland's products and values. This way, when you walk into that showroom, you can chat confidently about what makes them special.
✨Tip Number 2
Practice your sales pitch! Think about how you'd approach a customer looking for furniture. Use your knowledge to ask questions and listen to their needs, just like we do at StudySmarter.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or visit the showroom to get a feel for the team culture. It’s all about showing you’re keen and ready to be part of the Oak Furnitureland family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to our success.
We think you need these skills to ace Retail Sales Advisor - Milton Keynes 24hrs Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers! Share any experiences where you've gone the extra mile to ensure someone leaves happy. We want to see that you're genuinely excited about creating great customer experiences.
Highlight Your Sales Skills:Make sure to mention any previous sales experience you have, especially in retail or consultative environments. Talk about how you’ve met targets and contributed to team success. We’re looking for those who can help us achieve our goals!
Be Authentic and Personal:Don’t be afraid to let your personality shine through in your application. We value authenticity, so share a bit about yourself and what makes you a great fit for our team. A personal touch can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Oak Furnitureland!
How to prepare for a job interview at Oak Furnitureland
✨Know Your Products
Before the interview, make sure you familiarise yourself with Oak Furnitureland's extensive product range. Being able to discuss specific items and their features will show your passion for the role and help you connect with the interviewers.
✨Practice Your Sales Approach
Since the role involves a consultative sales approach, practice how you would engage with customers. Think about how you can ask questions to understand their needs and recommend products accordingly. Role-playing with a friend can be a great way to prepare.
✨Showcase Your Team Spirit
The job emphasises a one-team approach, so be ready to discuss examples of how you've worked collaboratively in previous roles. Highlighting your ability to contribute to a positive team culture will resonate well with the interviewers.
✨Understand Customer Experience Metrics
Familiarise yourself with key metrics like NPS and Trust Pilot ratings. Be prepared to discuss how you can contribute to improving these scores through exceptional customer service. This shows that you understand the business's goals and are committed to achieving them.
