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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and help customers find the perfect furniture.
- Company: Join Oak Furnitureland, a leading name in the furniture industry.
- Benefits: Enjoy exclusive discounts, generous holiday allowance, and uncapped commission on sales.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in retail sales and a passion for delivering great customer service.
The predicted salary is between 12000 - 16000 £ per year.
Core Responsibilities
- Provide all customers with an exceptional customer experience by sharing your expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions.
- Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with the purpose and values.
- Collaborate with other business areas to create and maintain a compliant and up‑to‑date retail environment.
- Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans.
- Deliver business, divisional and showroom ways of working, always adhering to Oak Furnitureland processes, policies and procedures.
- Remain up‑to‑date and commercially aware of internal and external factors that may impact business trade and customer experience.
- Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date.
- Ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools.
Skills and Experience
- Extensive experience working in customer‑facing environments, demonstrating in‑depth knowledge and understanding of retail sales.
- Knowledge of using sales models and following sales processes.
- Highly skilled at questioning and listening techniques, adopting a persuasive communication style.
- Demonstrable knowledge and experience of working within successful high‑performing teams.
- Experience in consistently achieving stretch personal and team goals and KPIs.
- Understand the link between customer experience and key metrics such as NPS and Trust Pilot.
- Up‑to‑date knowledge and awareness of the furniture industry‑associated products and services.
- Understanding of the regulatory frameworks associated with this sector and role.
- Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.
Working Hours
This is a part‑time role working 24 hours per week, 3 out of 7 days.
Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year.
Retail Sales Advisor - Haverfordwest 24hrs Part Time employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Haverfordwest 24hrs Part Time
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Oak Furnitureland's products and services. This way, you can show off your knowledge and impress them with how well you understand their brand.
✨Tip Number 2
Practice your sales pitch! Think about how you would recommend products to customers based on their needs. Role-playing with a friend can help you refine your questioning and listening techniques, making you more persuasive during the interview.
✨Tip Number 3
Show your team spirit! Oak Furnitureland values collaboration, so be ready to share examples of how you've worked in high-performing teams before. Highlighting your ability to contribute to a positive team culture will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Oak Furnitureland family right from the start!
We think you need these skills to ace Retail Sales Advisor - Haverfordwest 24hrs Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing exceptional customer experiences. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in retail or sales.
Highlight Relevant Experience: Make sure to emphasise any experience you have in customer-facing roles, particularly in furniture or consultative sales. We want to know how your background aligns with our needs, so don’t hold back on those achievements!
Tailor Your Application: Take the time to customise your application for this role. Use keywords from the job description, like 'customer satisfaction' and 'sales targets', to show that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oak Furnitureland
✨Know Your Products
Before the interview, make sure you familiarise yourself with Oak Furnitureland's product ranges. Being able to discuss specific items and their features will show your genuine interest and help you connect with the interviewers.
✨Master the Sales Model
Understand the Retail Sales Model mentioned in the job description. Be prepared to discuss how you would apply this model in real scenarios, demonstrating your ability to recommend products based on customer needs.
✨Showcase Your Customer Experience Skills
Think of examples from your past roles where you delivered exceptional customer service. Highlight your questioning and listening techniques, as well as how you built positive relationships with customers to influence their purchasing decisions.
✨Team Player Mindset
Emphasise your ability to work collaboratively within a team. Share experiences where you contributed to a positive team culture or achieved collective goals, aligning with the one-team approach that Oak Furnitureland values.