About The Role Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. This commitment to high performance is recognised and rewarded through our generous, industry‑leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work. Core Responsibilities Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services. Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made. Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities. Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance. Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours. Collaborate with other business areas to create and maintain a compliant and up‑to‑date retail environment by working proactively with the Visual Merchandising and Facilities
