At a Glance
- Tasks: Help customers find the perfect furniture and accessories for their homes.
- Company: Join a leading furniture retailer known for its exceptional customer service.
- Benefits: Enjoy uncapped commission, flexible hours, and a supportive team environment.
- Other info: Great opportunities for career growth in a dynamic retail setting.
- Why this job: Be a brand ambassador and make a real difference in customers' lives.
- Qualifications: Passion for sales and a knack for customer service.
The predicted salary is between 24960 - 30000 £ per year.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This commitment to high performance is recognised and rewarded through our generous, industry‑leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
Core Responsibilities- Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
- Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
- Collaborate with other business areas to create and maintain a compliant and up‑to‑date retail environment by working proactively with the Visual Merchandising and Facilities.
Retail Sales Advisor - Chelmsford in Essex employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Chelmsford a vibrant work culture that fosters collaboration and inclusivity. With industry-leading uncapped commission schemes and a strong focus on employee growth, we empower our team to excel in their roles while providing outstanding customer experiences. Join us to be part of a supportive environment where your contributions are recognised and rewarded, making a meaningful impact in the lives of our customers.
