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- Tasks: Assist customers with inquiries and complaints via phone and email, ensuring top-notch service.
- Company: Join a leading furniture company focused on customer satisfaction and quality service.
- Benefits: Earn up to £200 monthly bonuses, enjoy employee discounts, and receive 28 days holiday plus your birthday off.
- Why this job: Perfect for those who love helping others and want to grow in a supportive team environment.
- Qualifications: No experience needed; just bring your communication skills and a passion for customer service.
- Other info: Must be 18 or over due to product financing discussions.
The predicted salary is between 20318 - 28776 £ per year.
Salary - £25,397 plus the opportunity to earn monthly bonuses of up to £200 depending on performance against set KPIs (the bonus is not guaranteed or contractual).
Hours - Monday to Friday 9.00 - 6.00pm.
We are looking for people who enjoy talking and want to ensure our customers are provided with the highest levels of customer service possible. You don't need any previous experience and may be currently working in retail or hospitality and are looking to take on a new challenge.
You’ll already be or will become, with the help of our training, a knowledgeable and authentic furniture expert, able to find solutions to our customer enquiries by providing an excellent inbound service to complement our customer first focus.
You’ll be closely supported by your colleagues within the wider customer centre, and our onsite dedicated trainers and mentors will be on hand, every step of the way, supporting you to achieve high quality outcomes throughout the customer journey.
Whilst we would be happy to receive applications from those who are or have already worked in a contact centre environment, this role would also suit those working in hospitality, retail, reception and administration.
Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. It involves handling general enquiries and complaints via incoming calls, and finding a resolution to customer issues. It involves a level of solution selling to the customer. The role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily.
Core Responsibilities- Dealing with high volumes of calls from customers, helping them find a suitable resolution.
- Providing an excellent service to our customers via telephone & email.
- Advising customers on care of their OFL products.
- Ensuring that all policies & procedures are adhered to when dealing with customers.
- Ensuring all communications, both written and oral, are of a high standard and in line with company guidelines.
- Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand.
- Where appropriate seeking advice and guidance from line management where cases are out of the ordinary.
- Keeping up to date with the company’s products, services and policies.
- Previous experience in a customer service or call centre environment desirable but not essential.
- Have demonstrable experience in handling complex and emotional complaints.
- High level of accuracy and attention to detail is essential.
- Exceptional communication skills, both verbally and written.
- Have the ability to remain calm in a busy pressurised environment.
- Have the ability to negotiate and sell resolutions to the customer.
- Have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task and have good problem-solving skills.
- Good knowledge of Microsoft Word and Excel.
Possible bonus of up to £200 per month if set KPIs are met (this is not contractual).
Pension: 4% employee contribution matched by the company.
Life assurance: free cover of a minimum of two times salary up to the age of 65.
Holidays: 28 days statutory holiday per year, pro-rate if part-time.
Birthday: an additional day off for you to celebrate your birthday.
Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
Continued development to grow skills and support future internal career advancement.
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
Free on-site parking at all locations.
You must be 18 or over to apply as we sell and discuss financed products and orders.
Customer Service Advisor - call centre employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - call centre
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Since you'll be handling a variety of inquiries and complaints, understanding how to approach these situations can give you an edge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively. Try role-playing with a friend or family member to simulate call scenarios.
✨Tip Number 3
Research our company and its products. Being knowledgeable about what we offer will not only help you answer customer queries but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your capability to handle customer complaints effectively.
We think you need these skills to ace Customer Service Advisor - call centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, even if it's from retail or hospitality. Emphasise skills like communication, problem-solving, and handling complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work as a Customer Service Advisor and how your previous experiences have prepared you for this role.
Showcase Your Skills: In your application, specifically mention your ability to handle high volumes of calls, your attention to detail, and your proficiency with Microsoft Word and Excel. These are key skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional.
How to prepare for a job interview at Oak Furnitureland
✨Show Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to showcase how you would handle various situations.
✨Highlight Relevant Experience
Even if you haven't worked in a call centre before, draw on your experiences from retail or hospitality. Share specific examples of how you've dealt with customer inquiries or complaints, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Understand the Company and Its Products
Familiarise yourself with the company's products and services before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. These may involve handling a mock customer complaint or inquiry. Approach these scenarios with a positive attitude, demonstrating your ability to find solutions and maintain customer satisfaction.