At a Glance
- Tasks: Assist customers with inquiries and complaints via phone and email, ensuring top-notch service.
- Company: Join a leading furniture company focused on customer satisfaction and quality service.
- Benefits: Earn up to £200 monthly bonuses, enjoy employee discounts, and receive 28 days holiday plus your birthday off.
- Other info: Must be 18 or over due to product financing discussions.
- Why this job: Perfect for those who love helping others and want to grow in a supportive team environment.
- Qualifications: No experience needed; just bring your communication skills and a passion for customer service.
The predicted salary is between 20318 - 28776 £ per year.
Salary - £25,397 plus the opportunity to earn monthly bonuses of up to £200 depending on performance against set KPIs (the bonus is not guaranteed or contractual).
Hours - Monday to Friday 9.00 - 6.00pm.
We are looking for people who enjoy talking and want to ensure our customers are provided with the highest levels of customer service possible. You don't need any previous experience and may be currently working in retail or hospitality and are looking to take on a new challenge.
You’ll already be or will become, with the help of our training, a knowledgeable and authentic furniture expert, able to find solutions to our customer enquiries by providing an excellent inbound service to complement our customer first focus.
You’ll be closely supported by your colleagues within the wider customer centre, and our onsite dedicated trainers and mentors will be on hand, every step of the way, supporting you to achieve high quality outcomes throughout the customer journey.
Whilst we would be happy to receive applications from those who are or have already worked in a contact centre environment, this role would also suit those working in hospitality, retail, reception and administration.
Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. It involves handling general enquiries and complaints via incoming calls, and finding a resolution to customer issues. It involves a level of solution selling to the customer. The role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily.
Core Responsibilities- Dealing with high volumes of calls from customers, helping them find a suitable resolution.
- Providing an excellent service to our customers via telephone & email.
- Advising customers on care of their OFL products.
- Ensuring that all policies & procedures are adhered to when dealing with customers.
- Ensuring all communications, both written and oral, are of a high standard and in line with company guidelines.
- Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand.
- Where appropriate seeking advice and guidance from line management where cases are out of the ordinary.
- Keeping up to date with the company’s products, services and policies.
- Previous experience in a customer service or call centre environment desirable but not essential.
- Have demonstrable experience in handling complex and emotional complaints.
- High level of accuracy and attention to detail is essential.
- Exceptional communication skills, both verbally and written.
- Have the ability to remain calm in a busy pressurised environment.
- Have the ability to negotiate and sell resolutions to the customer.
- Have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task and have good problem-solving skills.
- Good knowledge of Microsoft Word and Excel.
Possible bonus of up to £200 per month if set KPIs are met (this is not contractual).
Pension: 4% employee contribution matched by the company.
Life assurance: free cover of a minimum of two times salary up to the age of 65.
Holidays: 28 days statutory holiday per year, pro-rate if part-time.
Birthday: an additional day off for you to celebrate your birthday.
Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
Continued development to grow skills and support future internal career advancement.
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
Free on-site parking at all locations.
You must be 18 or over to apply as we sell and discuss financed products and orders.
Customer Service Advisor - call centre in Swindon employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering a supportive work culture where every Customer Service Advisor is empowered to excel. With comprehensive training, ongoing development opportunities, and a focus on employee well-being, our team enjoys competitive salaries, performance bonuses, and unique benefits like additional birthday leave and extensive discounts on our products. Join us in our vibrant contact centre, where your contributions directly impact customer satisfaction and your career growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - call centre in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oak Furnitureland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oak Furnitureland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - call centre in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oak Furnitureland:Your cover letter is your chance to shine! Tell us why you want to work at Oak Furnitureland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oak Furnitureland!
How to prepare for a job interview at Oak Furnitureland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
