At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive showroom sales.
- Company: Join Oak Furnitureland, a leading furniture retailer with a supportive culture.
- Benefits: Enjoy uncapped commission, exclusive discounts, generous holiday allowance, and ongoing training.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be a brand ambassador and make a real impact in customers' homes.
- Qualifications: Experience in retail management and a passion for coaching and developing teams.
The predicted salary is between 30000 - 40000 £ per year.
Our Assistant Store Managers are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. In addition, they work closely with the Store Manager to support the store's overall success and step up to manage in their absence. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
Core Responsibilities
- Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved.
- Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets.
- Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews.
- Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines.
- Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control.
- Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests.
- Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience.
- Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
- Manage daily operations of the showroom, ensuring smooth and efficient functioning.
- Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing.
- Foster a positive and collaborative team environment, encouraging open communication and teamwork.
- Conduct regular team meetings to update colleagues on performance, new products, and company policies.
- Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively.
- Analyse sales data and market trends to develop strategies for increasing sales and profitability.
Skills and Experience
- Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets.
- Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours.
- Build colleague's commitment and energise them to work towards goals and targets.
- Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment.
- Proven track record of delivering successful businesses that operate within a consultative selling environment.
- Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range.
- Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
Our Assistant Store Managers work towards a store target offering uncapped commission rates of up to 4% on all sales.
Working Hours
This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.
Exclusive Employee Discounts
Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
Generous Holiday Allowance
Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
Celebrate Your Special Day
Take an extra day off to celebrate your birthday or another special occasion important to you!
My Rewards Programme
Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
Competitive Pension Scheme
Secure your future with a 4% employee contribution, matched by the company.
Comprehensive Life Assurance
Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
Continued Development
Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
Supportive Employee Assistance Programme
Access professional counselling services via phone or in person whenever needed.
Convenient Free On-site Parking
Enjoy the convenience and ease of free parking at our location.
Company Information
Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic home furniture, but we are also a great place to work. Our colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values: We are adaptable, We are experts, We are authentic, We are one team, We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Assistant Store Manager - Stevenage employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Assistant Store Managers are empowered to lead and inspire their teams. With industry-leading uncapped commission schemes, generous holiday allowances, and a commitment to employee development, we ensure that our colleagues thrive both personally and professionally. Located in Stevenage, our showroom provides a supportive environment with exclusive employee discounts and free on-site parking, making it a fantastic place to grow your career while helping customers create their dream homes.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Stevenage
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Assistant Store Manager role. Highlight your leadership skills and experience in retail, and don’t forget to mention how you can help boost sales and team performance.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look smart and professional when you go for your interview. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Assistant Store Manager - Stevenage
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming an Assistant Store Manager and helping customers find their perfect furniture pieces.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Oak Furnitureland
✨Know Your Products Inside Out
As an Assistant Store Manager, you'll need to be the go-to expert on your product range. Before the interview, take time to familiarise yourself with the furniture and accessories offered. Be ready to discuss specific products and how they can enhance a customer's home.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others. Highlight any experiences where you motivated your team to exceed sales targets or improve performance.
✨Demonstrate Your Customer-Centric Approach
Since customer experience is key, think of instances where you've gone above and beyond for customers. Be ready to share stories that illustrate your consultative sales approach and how you’ve helped customers make informed decisions.
✨Prepare Questions About the Company Culture
Show your interest in the company by preparing thoughtful questions about their values and culture. Ask about how they support employee development and what initiatives they have in place to foster teamwork and collaboration within the store.
