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- Tasks: Manage finance queries and assist customers with finance orders.
- Company: Join a dynamic finance team at Oak Furnitureland in Swindon.
- Benefits: Enjoy employee discounts, life assurance, 28 days holiday, and more.
- Why this job: Be part of a supportive team and make a real difference for customers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working options available after training and great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity for a Customer Finance Administrator to join our Finance team in Swindon. The Customer Finance team are responsible for managing all finance related queries within the business. This includes managing approved and unapproved finance orders created by customers either online, through telesales agents or a salesperson in the showroom.
Hours: Monday to Sunday 9am till 6pm. You will also need to be able to work a weekend (1 in every 5 weeks) and you'll receive 2 days off during the week. After the training period there would also be an opportunity for hybrid working. The role includes dealing with calls from customers and helping them to complete online and telesales finance orders.
Responsibilities- Complete finance agreements and finance administration duties.
- Review the outliers reports for payments, process refunds and cancellations of finance agreements with all finance partners.
- Assist in the reconciliation of delivered orders to payments requested and investigation of any differences.
- Manage showroom finance agreements through to conclusion including customers amending for increase and decrease in spend to ensure a quick, easy and streamlined process.
- Managing and maintaining the expired finance reports and actions.
- Review and reconcile Overpaid & underpaid reports and resolve any outliers.
- Processing change of delivery address and customer deferral of payment requests.
- Dealing with finance queries and process questions from internal departments.
- Responding to emails from customers, showrooms, customer services, telesales, and finance partners.
- Previous experience in a Customer Service environment.
- Exceptional communication skills, both verbal and written.
- Strong problem solving skills.
- Highly organised, ability to prioritise work and work well under pressure in a results driven environment.
- High level of accuracy and attention to detail.
- A good understanding of finance and consumer finance products is desirable but not essential.
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
- Life assurance: free cover of a minimum of two times your annual salary up to the age of 65.
- 28 days holiday (including bank holidays).
- Birthday: an additional day off for you to celebrate your birthday.
- Pension: 4% employee contribution matched by the company.
- Health and wellbeing: discounts on local gym memberships.
- Employee Assistance Programme: access to telephone and face-to-face counselling services.
- My Rewards Programme: discounts on restaurants, supermarkets, entertainment and holidays.
- Free on-site parking.
Customer Finance Administrator in Swindon employer: Oak Furniture
Contact Detail:
Oak Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Finance Administrator in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the finance industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer finance roles. Think about how your previous experience aligns with the responsibilities listed in the job description. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in customer service or finance. This will demonstrate your ability to handle the role's demands.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Finance Administrator in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Finance Administrator role. Highlight any relevant experience in customer service and finance, and don’t forget to showcase your exceptional communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific responsibilities from the job description that excite you and how your skills align with them.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oak Furniture
✨Know Your Finance Basics
Brush up on your understanding of finance and consumer finance products. Even if it's not essential, having a solid grasp of these concepts will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves dealing with customers and internal departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving queries or issues.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've tackled challenges in a customer service environment. Be ready to discuss how you approached these problems and what the outcomes were, as this will highlight your ability to thrive under pressure.
✨Organise Your Thoughts
Given the variety of tasks involved, being organised is key. Prepare a list of your relevant experiences and skills that align with the job description. This will help you stay focused during the interview and ensure you cover all your strengths.
