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- Tasks: Lead the Service Desk team and manage IT services for Oak Furniture.
- Company: Join a leading furniture company with a focus on quality and service.
- Benefits: Enjoy hybrid working, employee discounts, and life assurance.
- Other info: Great opportunity for career growth and engaging with stakeholders.
- Why this job: Make a real impact by driving service excellence in a dynamic environment.
- Qualifications: Strong ITSM expertise and proven leadership experience required.
The predicted salary is between 50000 - 65000 £ per year.
Oak Furniture is seeking an IT Service Support Manager to lead their Service Desk team and oversee the management of IT services. This role involves ensuring high-quality service delivery while managing third-party IT contracts to support company growth.
Candidates should possess strong ITSM expertise and notable leadership experience, demonstrating the ability to engage stakeholders while driving service excellence.
The position offers hybrid working arrangements and numerous benefits including employee discounts and life assurance.
IT Service Delivery & Vendor Management Lead in London employer: Oak Furniture
Contact Detail:
Oak Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery & Vendor Management Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Oak Furniture and their IT services. Show us that you understand their needs and how your leadership experience can drive service excellence.
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows initiative!
✨Tip Number 4
Practice your pitch! Be ready to discuss your ITSM expertise and how you've successfully managed vendor relationships in the past. Confidence is key when showcasing your skills.
We think you need these skills to ace IT Service Delivery & Vendor Management Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITSM expertise and leadership experience. We want to see how your skills align with the role of IT Service Support Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Service Desk team. Share specific examples of how you've driven service excellence in previous roles.
Showcase Your Stakeholder Engagement Skills: In your application, highlight instances where you've successfully engaged stakeholders. We value strong communication and collaboration, so let us know how you've built relationships in your past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Oak Furniture
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Be ready to discuss frameworks like ITIL and how you've applied them in previous roles. This will show that you understand the nuances of service delivery and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully managed a team or resolved conflicts. This is your chance to demonstrate how you engage stakeholders and drive service excellence, which is crucial for this role.
✨Understand Vendor Management
Familiarise yourself with vendor management best practices. Be prepared to discuss how you've managed third-party contracts in the past and how you ensure they align with company goals. This will show that you can handle the responsibilities of overseeing IT services effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about Oak Furniture's current IT challenges and their vision for service delivery. This not only shows your interest in the role but also gives you insight into how you can contribute to their growth and success.