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- Tasks: Lead the Service Desk team and manage IT services for Oak Furniture.
- Company: Join a leading furniture company with a focus on quality and service.
- Benefits: Enjoy hybrid working, employee discounts, and life assurance.
- Other info: Great opportunity for career growth and engaging with stakeholders.
- Why this job: Make a real impact by driving service excellence in a dynamic environment.
- Qualifications: Strong ITSM expertise and proven leadership experience required.
The predicted salary is between 50000 - 60000 £ per year.
Oak Furniture is seeking an IT Service Support Manager to lead their Service Desk team and oversee the management of IT services. This role involves ensuring high-quality service delivery while managing third-party IT contracts to support company growth.
Candidates should possess strong ITSM expertise and notable leadership experience, demonstrating the ability to engage stakeholders while driving service excellence.
The position offers hybrid working arrangements and numerous benefits including employee discounts and life assurance.
IT Service Delivery & Vendor Management Lead employer: Oak Furniture
Contact Detail:
Oak Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery & Vendor Management Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Oak Furniture and their IT services. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've engaged stakeholders and driven service excellence in past roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talent that fits our culture.
We think you need these skills to ace IT Service Delivery & Vendor Management Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery & Vendor Management Lead role. Highlight your ITSM expertise and leadership experience, as these are key for us at Oak Furniture.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've engaged stakeholders and driven service excellence in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or managed vendor contracts effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Oak Furniture
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Be ready to discuss frameworks like ITIL and how you've applied them in previous roles. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a service delivery context. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to lead the Service Desk team at Oak Furniture.
✨Engage with Stakeholders
Be ready to talk about your experience in engaging with stakeholders. Have a few anecdotes prepared that highlight how you’ve successfully managed relationships and communicated effectively with different parties, especially when it comes to managing third-party IT contracts.
✨Understand the Company Culture
Research Oak Furniture’s values and culture before the interview. Tailor your responses to reflect how your personal values align with theirs. This will help you connect better during the interview and show that you’re genuinely interested in being part of their team.