Telesales Advisor

Telesales Advisor – Swindon

Start date – 27th October 2025.

Hours – Monday to Friday 9.00 – 6.00 working 2 in every 4 weekends including Saturday and Sunday.

Role Overview

As an Oak Furnitureland ambassador, the Telesales Advisor delivers exceptional service by handling inbound enquiries, discussing existing orders or making outbound calls to warm leads, consistently bringing our unique products and services to life while positively representing our brand. By adopting a consultative approach, the customer is at the heart of everything they do and they engage and build trust, quickly establishing needs and taking responsibility for matching the right products and services, resulting in sales and driving repeat business. Working within an inclusive and supportive sales environment, the Telesales Advisor is motivated to enhance their knowledge, skills, and behaviours to broaden their expertise and credibility, enabling them to achieve clearly defined targets that contribute to the business objectives. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Telesales colleagues are rewarded for their dedication and hard work.

About The Role

Core Responsibilities

• Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland\’s extensive product ranges and services.
• Answer all inbound phone calls in a positive and engaging manner whilst managing individual diaries to follow up on potential leads.
• Utilise our in-house database to make outbound calls, contact potential loss leads, and overcome objections to purchasing.
• Follow the Telesales Sales Script to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
• Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
• Consistently achieve personal sales and performance KPIs and targets, supporting the overall Telesales Team in achieving outstanding business performance collectively.
• Adopting a one-team approach by working closely with the Telesales Managers to create an inclusive team culture aligned with our purpose and values and always displaying our expected behaviours.
• Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
• Deliver business and Telesales ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
• Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
• Utilise all training materials and business communications to keep knowledge of Oak Furnitureland products and services up to date, enhancing both personal and business sales performance.
• Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently, and correctly, following all procedures and policies.

Skills and Experience

• Extensive experience working in a customer centre, ideally within a sales environment.
• Knowledge of using scripts and following strict processes and procedures, enabling achievement of personal and team targets.
• Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
• Demonstrable knowledge and experience of working within successful high-performing teams.
• Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
• Knowledge and awareness of purchasing motivations and the internal and external factors that could purchasing decisions.
• High level of accuracy and attention to detail.
• Exceptional verbal and written communication skills.
• Proficient in computer systems, including Microsoft Word and Excel.

Salary

£25,937 per annum.

In addition, our Telesales Advisors work towards a team target, offering uncapped commission rates of up to 0.75% on all sales, and 1.1% if team revenue is achieved, or 1.3% if team revenue and KPIs are achieved.

This position may suit individuals with previous skills or experience gained from the following roles: Sales Representative, Outbound Sales Advisor, Inbound Sales Advisor, Call Centre Sales Agent, or Sales Consultant (Telesales).

Benefits

• Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
• Generous Holiday Allowance: 20 days of holiday each year (excluding Bank Holidays).
• Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you.
• Flexible Hybrid Working: Our hybrid working model offers the best of both worlds, balancing office and home life.
• My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on various essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
• Competitive Pension Scheme: 4% employee contribution, matched by the company.
• Comprehensive Life Assurance: Free coverage worth at least twice your annual salary, up to age 65.
• Continued Development: Ongoing training and growth opportunities within the company.
• Supportive Employee Assistance Programme: Access professional counselling services via phone or in person.
• Convenient Free On-site Parking: Free parking at our location.

Company Information

Oak Furnitureland launched in 2006. Our brand offers high-quality hardwood furniture at affordable prices and has evolved to include a broader range of categories and styles. We are a great place to work, with colleagues valued and encouraged to flourish, contribute, and develop their careers. Our purpose is “helping people make their house a real home,” underpinned by our values: We are adaptable, We are experts, We are authentic, We are one team, We put our customers first.

• We are adaptable
• We are experts
• We are authentic
• We are one team
• We put our customers first.

Equal Opportunities Employer

Our mission is to create an open and inclusive work environment with equal opportunity and access to development, progression, and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We encourage applications from minority and underrepresented groups and will make adjustments for anyone who needs them. Please note that any offer is subject to references and a DBS check.

Check Us Out

Oak Furnitureland Website

Oak Furnitureland Careers

Oak Furnitureland LinkedIn

Oak Furnitureland Instagram

Oak Furnitureland Facebook