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For Companies At a Glance
- Tasks: Assist customers with queries and provide top-notch service in a lively environment.
- Company: Join Oak Furnitureland, a leading furniture retailer with a customer-focused culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the voice of our brand and make a difference in customers' lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced role with great potential for career advancement.
The predicted salary is between 20000 - 25000 £ per year.
Customer Services Advisor - Swindon
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Start date: 5th May 2026
Role Overview
At Oak Furnitureland, the Customer Centre is the heart of our business and often our customers' first point of contact. The Customer Service Advisors play a crucial role in our bustling customer centre. They use their empathy, excellent communication skills and customer-first attitude to manage a variety of queries and resolutions.
Advisor services - Customer service advisor employer: Oak Furniture Land
Contact Detail:
Oak Furniture Land Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor services - Customer service advisor
✨Tip Number 1
Get to know the company inside out! Research Oak Furnitureland's values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share valuable insights that could give you an edge over other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Advisor services - Customer service advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your empathy and communication skills, as these are key in our bustling customer centre.
Showcase Relevant Experience: If you've got previous experience in customer service, don’t hold back! Share specific examples of how you’ve handled queries and resolved issues to demonstrate your customer-first attitude.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role right away!
How to prepare for a job interview at Oak Furniture Land
✨Know the Company Inside Out
Before your interview, take some time to research Oak Furnitureland. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints with understanding and care. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Practice Your Communication Skills
Excellent communication is crucial for this role. Consider doing mock interviews with a friend or family member. Focus on speaking clearly and confidently, and practice active listening to ensure you can respond appropriately to questions during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the job is the right fit for you.