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- Tasks: Help customers with their queries and ensure they have a fantastic experience.
- Company: Join Oak Furnitureland, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy exclusive discounts, generous holiday allowance, and ongoing training opportunities.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 22000 - 26000 ÂŁ per year.
At Oak Furnitureland, the Customer Centre is the heart of our business and often our customers' first point of contact. The Customer Service Advisors play a crucial role in our bustling customer centre. They use their empathy, excellent communication skills and customer‑first attitude to manage a variety of queries and resolve them to completion, ensuring the customers’ needs are fully met. Their friendly, professional demeanour and genuine desire to help others mean they always put the customer first. By documenting each interaction and following up on outstanding issues, they contribute to continuously improving our customer service processes, assisting the department in being high‑performing.
This commitment to high performance is recognised and rewarded through the opportunity to earn monthly bonuses based on performance against set KPIs, which ensures that our colleagues are rewarded for their dedication and hard work.
Core Responsibilities- Addressing high volumes and various customer inquiries, ensuring each is resolved to the customer's satisfaction.
- Providing outstanding service to our customers via telephone and email.
- Advising customers on the care of their Oak Furnitureland products.
- Identifying and implementing appropriate solutions for customer complaints.
- Ensuring all customer interactions comply with company policies and procedures.
- Maintaining departmental and personal Service Level Agreements and KPIs per Company expectations.
- Ensuring all written and oral communications are of the highest standard and in line with Company guidelines.
- Taking ownership of customer issues assigned to you, resolving them appropriately, and following up to maintain customer confidence in the brand.
- When necessary, seeking advice and guidance from Line Management for unique or uncertain cases.
- Keeping up to date with the Company’s products, services, and policies.
- Acting as a role model and advocate for Oak Furniturelands’ Purpose and Values, holding oneself and others accountable.
- Promoting collaborative work towards joint goals, bringing individuals together at the right time for successful outcomes.
- Confidently solving problems and finding viable solutions through research and constructive challenge to existing processes.
- Adapting to change and ambiguity, prioritising competing demands in a fast‑paced environment.
- Previous experience in a customer service call centre environment – Desirable
- Demonstrated experience in handling complex and emotional complaints – Desirable
- High level of accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Ability to remain calm in a busy, pressurised environment.
- Skilled at negotiating and selling resolutions to the customer.
- Professional understanding of the importance of first‑class customer service with flexibility, multitasking abilities, and strong problem‑solving skills.
- Proficient in computer systems, including Microsoft Word and Excel.
This is a full‑time role working 40 hours per week, Monday to Friday, 9 am to 6 pm.
Benefits- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays).
- Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion.
- My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
- Competitive Pension Scheme: Secure your future with a 4 % employee contribution, matched by the company.
- Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
- Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
- Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
- Convenient Free On‑site Parking: Enjoy the convenience and ease of free parking at our location.
Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Customer Services Advisor employer: Oak Furniture Land Group
Contact Detail:
Oak Furniture Land Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oak Furnitureland. Understand their products, values, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your problem-solving skills.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled difficult customer situations in the past. Highlight your ability to listen, understand, and resolve issues while keeping the customer's needs at the forefront.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your previous customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Remember, we’re looking for a friendly and professional tone in your application. Use clear language and avoid jargon, but don’t be afraid to let your personality shine through. We love a bit of character!
Tailor Your Application: Make sure to tailor your application to the role of Customer Services Advisor. Refer to the job description and align your experiences with the responsibilities and skills mentioned. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Oak Furnitureland!
How to prepare for a job interview at Oak Furniture Land Group
✨Know the Company Inside Out
Before your interview, take some time to research Oak Furnitureland. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Services Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or complaints in the past.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss situations where you've had to empathise with customers and find solutions to their problems. Think of specific examples that highlight your ability to remain calm under pressure and resolve issues effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and performance expectations. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.