Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with finance orders and manage finance-related queries.
- Company: Join a dynamic finance team at Oak Furnitureland in Swindon.
- Benefits: Enjoy employee discounts, life assurance, 28 days holiday, and a birthday day off.
- Why this job: Be part of a supportive team and develop your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working options available after training and great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity for a Customer Finance Administrator to join our Finance team in Swindon. The Customer Finance team are responsible for managing all finance related queries within the business. This includes managing approved and unapproved finance orders created by customers either online, through telesales agents or a salesperson in the showroom. We process between 1,500 – 2,000 emails every week and handle between 500 – 700 inbound and outbound calls per week. The hours are Monday to Sunday 9am till 6pm. You will also need to be able to work a weekend (1 in every 5 weeks) and you'll receive 2 days off during the week. After the training period there would also be an opportunity for hybrid working.
Key Responsibilities
- Dealing with calls from customers and helping them to complete online and telesales finance orders.
- Complete finance agreements and finance administration duties.
- Review the outliers reports for payments, process refunds and cancellations of finance agreement with all finance partners.
- Assist in the reconciliation of delivered orders to payments requested and investigation of any differences.
- Manage Showroom finance agreements through to conclusion including customers amending for increase and decrease in spend to ensure that the customer enjoys a quick, easy and streamlined process throughout.
- Managing and maintaining the expired finance reports and actions.
- Review and reconcile Overpaid & underpaid report and resolve any outliers.
- Processing Change of delivery address & customer deferral of payment requests.
- Dealing with finance queries and process questions from internal department.
- Responding to emails from customers, showrooms, customer services, telesales, and our finance partners.
Skills and experience
- Previous experience in a Customer Service environment.
- Exceptional communication skills, both verbal and written.
- Strong problem solving skills.
- Highly organised, ability to prioritise work and work well under pressure in a result driven environment.
- High level of accuracy and attention to detail.
- A good understanding of finance and consumer finance product are desirable but not essential.
Benefits
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
- Life assurance: free cover of a minimum of two times your annual salary up to the age of 65.
- 28 days holiday (including bank holidays).
- Birthday: an additional day off for you to celebrate your birthday.
- Pension: 4% employee contribution matched by the company.
- Health and wellbeing: great discounts on local gym memberships.
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
- My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays.
- Free on-site parking.
Customer Finance Administrator employer: Oak Furniture Land Group
Contact Detail:
Oak Furniture Land Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Finance Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Finance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Finance Administrator role. Highlight any relevant experience in customer service and finance, and don’t forget to showcase your exceptional communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your problem-solving skills and how you can handle the busy environment we thrive in.
Show Off Your Attention to Detail: In finance, accuracy is key! Make sure your application is free from typos and errors. This shows us that you pay attention to detail, which is super important for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Swindon!
How to prepare for a job interview at Oak Furniture Land Group
✨Know Your Finance Basics
Brush up on your understanding of finance and consumer finance products. Even if it's not essential, having a solid grasp of these concepts will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves handling a high volume of calls and emails, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to enhance your verbal and written communication skills.
✨Demonstrate Problem-Solving Prowess
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to think on your feet and how you prioritise tasks under pressure, as this is crucial for managing finance queries.
✨Be Organised and Detail-Oriented
Bring a notebook or digital device to jot down key points during the interview. This shows your organisational skills and attention to detail, which are vital for managing finance orders and reports effectively.
