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For Companies At a Glance
- Tasks: Lead technical onboarding for clients and ensure smooth platform deployment.
- Company: Join Oak Engage, a fast-growing SaaS company transforming employee engagement.
- Benefits: Enjoy flexible working, private health insurance, generous holidays, and team socials.
- Why this job: Make a real impact by solving enterprise challenges for top brands like Aldi and Burger King.
- Qualifications: Experience in SaaS onboarding, IAM protocols, and strong problem-solving skills.
- Other info: Be part of a diverse team in a collaborative culture with excellent growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We\’re looking for a skilled and customer-focused Technical Implementation Engineer to play a critical role in onboarding new clients and ensuring the successful deployment of Oak\’s platform. You\’ll partner closely with sales, product, and engineering teams—supporting both pre‑sales conversations and post‑sale implementations—to deliver smooth technical onboarding experiences for enterprise customers. You\’ll act as the primary technical contact during implementation, owning tasks such as SSO configuration, user provisioning, and data integration. This is a great opportunity for someone who thrives on problem‑solving, client interaction, and delivering secure, scalable SaaS solutions.
What You’ll Do
- Lead the technical onboarding process for new clients, including configuration, setup, and support
- Work alongside pre‑sales to assess technical fit and guide integration planning
- Configure and deploy authentication protocols including SAML, OAuth, and OpenID Connect
- Support clients with user provisioning, directory syncing (e.g. SCIM, LDAP), and data loading
- Collaborate with product, engineering, and customer success to ensure delivery quality and timelines
- Troubleshoot integration issues and guide customers through complex configuration challenges
- Deliver client‑facing sessions, technical demos, and clear documentation
- Maintain high standards of data integrity, privacy, and platform security throughout implementations
- Strong technical background with hands‑on experience in SaaS onboarding or implementation roles
- Proficient in identity and access management (IAM), including SAML, OAuth, and OpenID Connect
- Familiarity with directory services (LDAP, SCIM) and secure user provisioning practices
- Comfortable working with RESTful APIs, JSON, XML, and data transformation
- Experience working in cloud‑based environments (Azure, AWS, or GCP)
- Strong troubleshooting and problem‑solving skills
- Confident communicator who can simplify complex technical topics for non‑technical stakeholders
- Able to manage multiple projects and priorities in a fast‑paced environment
- Experience supporting enterprise‑level clients and managing expectations effectively
- Exposure to IDPs such as Azure AD/Entra ID, Okta, Ping Identity, etc.
- Bonus: understanding of data storage, ETL, and hands‑on programming knowledge (C# a plus)
- At Oak Engage, we\’re on an exciting growth journey—backed by a major investment from NorthEdge to scale our impact and redefine the future of employee engagement. Trusted by some of the UK\’s biggest brands, including Aldi, Burger King, and NatWest, we help organisations connect, engage, and empower their people through smarter, more personalised internal communication. With our next stage of expansion underway, we\’re building a team of bold, ambitious thinkers ready to make their mark at a high‑growth, purpose‑driven SaaS company. If you\’re looking to shape the future of work and grow alongside a company that\’s going places, now\’s the time to join Oak.
- A meaningful role in a mission‑led SaaS company with strong growth and product‑market fit
- The chance to work with household brands and solve real‑world enterprise challenges
- Flexible hybrid or remote working options
- Private health insurance, life insurance, and Employee Assistance Programme (EAP)
- Gym contribution and travel allowance
- Enhanced maternity, paternity, and discretionary leave
- Generous holiday policy (25 days + Bank Holidays + additional discretionary days)
- Regular team socials and a positive, collaborative culture
Hiring Manager Interview
- Deep dive into architecture, problem‑solving, and team contributions
- Assess communication and curiosity
Technical Task or Live Pairing
- Realistic, time‑bound task or live coding session
- Use structured rubric for fairness (avoid freeform \”whiteboarding\”)
- Focus on team collaboration, code quality, and feedback
Peer Technical Panel / Culture Fit / CTO Chat (In person at our NCL HQ)
- Includes cross‑functional devs, product manager or designer
- Assess long‑term growth potential and alignment with tech principles
- Opportunity for candidate to ask strategic questions
Equality & Diversity at Oak
At Oak, we\’re committed to building a diverse and inclusive workplace where everyone feels welcome, supported, and able to thrive.
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Technical Implementation Engineer employer: Oak Engage
Contact Detail:
Oak Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Oak or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for those technical demos! Brush up on your knowledge of SSO configurations and IAM protocols. Being able to confidently discuss these topics will show you're ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you've tackled complex integration issues. Sharing these experiences during interviews will highlight your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Oak.
We think you need these skills to ace Technical Implementation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Implementation Engineer role. Highlight your experience with SaaS onboarding, identity management, and any relevant technical skills to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission at Oak. Share specific examples of your problem-solving skills and client interactions to show us what you bring to the table.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise! Mention your hands-on experience with SSO configuration, RESTful APIs, and any cloud environments you've worked in. We love seeing candidates who can simplify complex topics for non-technical folks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team at Oak!
How to prepare for a job interview at Oak Engage
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SSO configuration, IAM protocols like SAML and OAuth, and directory services such as LDAP and SCIM. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced during technical implementations and how you resolved them. This role is all about troubleshooting and guiding clients through complex configurations, so demonstrating your problem-solving prowess will be key.
✨Communicate Clearly and Confidently
Practice simplifying complex technical concepts for non-technical stakeholders. You’ll need to deliver client-facing sessions and demos, so being able to articulate your thoughts clearly will help build trust and rapport with potential clients.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s growth plans, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
