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For Companies At a Glance
- Tasks: Troubleshoot complex issues and collaborate with teams to enhance our platform.
- Company: Join Oak Engage, a fast-growing SaaS company transforming employee engagement.
- Benefits: Enjoy flexible working, private health insurance, generous holidays, and team socials.
- Why this job: Make a real impact while working with top brands and cutting-edge technology.
- Qualifications: Experience in support engineering and strong technical skills in cloud platforms and APIs.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Oak Engage, we’re on an exciting growth journey—backed by a major investment from NorthEdge to scale our impact and redefine the future of employee engagement. Trusted by some of the UK’s biggest brands, including Aldi, Five Guys, and ITV, we help organisations connect, engage, and empower their people through smarter, more personalised internal communication. With our next stage of expansion underway, we’re building a team of bold, ambitious thinkers ready to make their mark at a high-growth, purpose-driven SaaS company. If you’re looking to shape the future of work and grow alongside a company that’s going places, now’s the time to join Oak.
The Role
As a Senior Support Engineer, you’ll be a key escalation point for technically challenging issues across our platform. You’ll work hands-on with logs, APIs, integrations, and cloud infrastructure to diagnose problems, implement fixes, and drive long-term improvements. You’ll collaborate closely with engineering and our Cloud & Platform teams to ensure incidents are resolved quickly and root causes are addressed. This role suits someone who is highly technical, analytical, and comfortable working deep in the stack.
What You’ll Do
- Act as the technical escalation point for high-priority and complex support cases.
- Perform in-depth troubleshooting across cloud & platform teams
- Analyse logs, debug code paths, and trace API calls to pinpoint root causes.
- Partner with engineering to reproduce issues, verify fixes, and ensure knowledge is fed back into the product.
- Contribute to monitoring, alerting, and incident response processes.
- Build and maintain internal tooling to improve support efficiency.
- Document technical solutions and best practices for both internal teams and external customers.
What We’re Looking For
- Solid experience as a Support Engineer, Site Reliability Engineer, or similar technical role in a SaaS/enterprise software environment.
- Strong understanding of cloud platforms (Azure, AWS, or GCP), networking, and system administration.
- Proficiency with APIs, authentication (SSO, SAML, OAuth), and integrations.
- Hands-on experience with SQL and database troubleshooting.
- Familiarity with logging, monitoring, and observability tools.
- Ability to write and debug scripts (e.g. Python, PowerShell, Bash) to support investigations.
- Excellent problem-solving and analytical skills, with a methodical approach to debugging.
- Proficiency in C# .NET Framework, and the MVC pattern for backend development
- Proficiency in LINQ patterns for database queries
- Experience with Vue.js, TypeScript, JavaScript, and HTML for frontend development
- Experience with version control systems, such as Git, for managing code changes and collaboration
Nice to Have
- Experience supporting enterprise-scale, mission-critical SaaS applications.
- Knowledge of containerisation (Docker, Kubernetes).
- Background in DevOps or site reliability practices.
- Experience contributing to post-incident reviews and driving systemic fixes.
Why Join Oak?
- A meaningful role in a mission-led SaaS company with strong growth and product-market fit
- The chance to work with household brands and solve real-world enterprise challenges
- Flexible hybrid or remote working options
- Private health insurance, life insurance, and Employee Assistance Programme (EAP)
- Gym contribution and travel allowance
- Enhanced maternity, paternity, and discretionary leave
- Generous holiday policy (25 days + Bank Holidays + additional discretionary days)
- Regular team socials and a positive, collaborative culture
Our Recruitment Process
Hiring Manager Interview
- Deep dive into architecture, problem-solving, and team contributions
- Assess communication and curiosity
Technical Task or Live Pairing
- Realistic, time-bound task or live coding session
- Use structured rubric for fairness (avoid freeform “whiteboarding”)
- \”Focus on team collaboration, code quality, and feedback\”
Peer Technical Panel/Culture Fit / CTO Chat – In person at our NCL HQ
- Includes cross-functional devs, product manager or designer
- Assess long-term growth potential and alignment with tech principles
- Opportunity for candidate to ask strategic questions
Equality & Diversity at Oak
At Oak, we’re committed to building a diverse and inclusive workplace where everyone feels welcome, supported, and able to thrive.
We believe that different perspectives make us stronger, and we actively encourage applications from people of all backgrounds, experiences, and identities — including, but not limited to, race, ethnicity, gender, age, disability, sexual orientation, and socio-economic status.
We are an equal opportunities employer. All hiring decisions are based on business needs, role requirements, and individual qualifications — without bias or discrimination.
If you require any adjustments to the interview process or the role itself to support accessibility, please let us know — we’re happy to help.
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Senior Support Engineer employer: Oak Engage
Contact Detail:
Oak Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Oak Engage on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the technical task! Brush up on your coding skills and be ready to showcase your problem-solving abilities. Practising with real-world scenarios can help you shine during the interview.
✨Tip Number 3
Show your passion for employee engagement! Research Oak Engage’s impact and come prepared with ideas on how you can contribute. This will demonstrate your enthusiasm and alignment with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Support Engineer role. Highlight your experience with cloud platforms, APIs, and troubleshooting, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Oak Engage and how your background makes you a perfect fit for our team. We love seeing genuine enthusiasm and a bit of personality!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention your hands-on experience with SQL, C#, and any relevant tools you've used. We’re keen to see how you can contribute to our platform's success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're proactive—something we really value!
How to prepare for a job interview at Oak Engage
✨Know Your Tech Inside Out
As a Senior Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of cloud platforms like Azure or AWS, and be ready to discuss your experience with APIs and integrations. Make sure you can explain complex concepts in simple terms, as this will show your ability to communicate effectively with both technical and non-technical team members.
✨Prepare for Problem-Solving Scenarios
Expect to face real-world troubleshooting scenarios during the interview. Practice walking through your thought process when diagnosing issues, whether it's analysing logs or debugging code paths. Use examples from your past experiences to illustrate how you've tackled similar challenges, and don't shy away from discussing what you learned from those situations.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so be prepared to discuss how you've worked with engineering teams in the past. Highlight any experiences where you partnered with others to resolve incidents or improve processes. This will demonstrate that you're not just a lone wolf but someone who thrives in a team environment.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about Oak Engage's culture, growth plans, and technical challenges. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers and make a memorable impression.
