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- Tasks: Manage patient scheduling, verify insurance, and assist with payments in a friendly environment.
- Company: Join a supportive orthodontic practice dedicated to exceptional patient care.
- Benefits: Comprehensive benefits, paid time off, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic team.
- Qualifications: Customer service experience preferred; strong communication and multitasking skills required.
- Other info: Fast-paced environment with a focus on teamwork and patient satisfaction.
The predicted salary is between 28000 - 36000 £ per year.
Join Our Team as a Scheduling Coordinator! Are you a detail-oriented and customer-focused Scheduling Coordinator looking for a rewarding career in a supportive and friendly environment? If you have a commitment to patient care, a keen eye for detail, and a team-oriented mindset, we’d love to hear from you!
Position Overview
The Scheduling Coordinator is a key member of our front office team that creates a welcoming environment while ensuring efficient and accurate patient scheduling. This position is responsible for managing inbound calls, scheduling and confirming appointments, verifying insurance coverage, processing payments, and reviewing patient account balances. The ideal candidate is friendly, efficient, and detail-oriented, with the ability to multitask in a fast-paced front office environment.
Key Responsibilities
- Warmly greet and assist patients as they arrive at the office
- Accurately collect and input new and updated patient paperwork into Cloud 9, including medical history, dental history, and consent forms
- Schedule, confirm, and adjust patient appointments according to provider availability
- Verify insurance benefits and educate patients on their orthodontic coverage
- Review patient balances, collect payments, and assist with contracts
- Perform administrative tasks such as answering phones, checking and posting mail, and scanning approved invoices
- Maintain open and effective communication with Treatment, Financial, and Insurance Coordinators
- Ensure front office duties are performed in compliance with HIPAA and OSHA guidelines
- Support the practice’s core values and commitment to exceptional patient care
- Perform additional duties as assigned
Qualifications & Skills
- Minimum 1 year customer service experience preferred
- High school diploma or equivalent
- Previous experience working in a dental or orthodontic practice is a plus
- Proficient with basic computer skills, scheduling systems, and Microsoft Office
- Strong understanding of orthodontic records and documentation
- Familiarity with HIPAA and OSHA compliance standards
- Excellent verbal and written communication skills; ability to multitask, stay organized, and manage time efficiently in a fast-paced environment
- Committed to delivering outstanding patient care with professionalism and empathy
- Consistently represents the practice with a polished, professional appearance and demeanor
Work Environment
- Must be able to travel to other affiliated locations
- Professional and fast-paced environment focused on excellent patient care
- Frequent standing, walking, bending, and reaching
What We Offer
- Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
- Company Provided Life Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- 401(k) Plan
- Learning Management System (LMS) to keep your skills sharp
- Opportunities for professional growth and development
- A great collaborative team environment!
Fort Mill, SC $35,000.00-$45,000.00
Ortho Scheduling Coordinator in Lancaster employer: Oak Dental Partners
Contact Detail:
Oak Dental Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ortho Scheduling Coordinator in Lancaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the practice. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Scheduling Coordinator, especially your customer service experience and attention to detail.
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally. A polished appearance can make a great first impression, showing that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Ortho Scheduling Coordinator in Lancaster
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for patients or clients in the past, as this role is all about creating a welcoming environment!
Be Detail-Oriented: Since the Scheduling Coordinator role requires a keen eye for detail, don’t forget to mention any specific examples where your attention to detail made a difference. Whether it’s managing schedules or verifying insurance, we love seeing those skills in action!
Tailor Your Application: Take a moment to tailor your application to our job description. Use keywords from the posting to show us you understand what we’re looking for. This helps us see that you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Oak Dental Partners
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduling Coordinator inside out. Familiarise yourself with patient scheduling processes, insurance verification, and the software mentioned in the job description, like Cloud 9. This will show that you're not just interested but also prepared.
✨Showcase Your Customer Service Skills
Since this role is all about patient care, be ready to share examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to help someone, as this will highlight your commitment to patient care.
✨Practice Multitasking Scenarios
In a fast-paced environment, multitasking is key. Prepare for questions that assess your ability to juggle multiple tasks. You might want to practice scenarios where you had to manage phone calls while scheduling appointments or handling paperwork simultaneously.
✨Dress the Part
First impressions matter! Make sure you present yourself in a polished and professional manner. Dress appropriately for the interview to reflect the friendly yet professional environment of the practice. This shows respect for the opportunity and the team you'll potentially join.