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- Tasks: Drive customer success by connecting their goals to our aviation data solutions.
- Company: Join OAG, a leading data platform in the global travel industry.
- Benefits: Flexible work options, competitive pay, health insurance, and generous leave policies.
- Why this job: Make a real impact in the travel industry while growing your career.
- Qualifications: Experience in Customer Success or Strategic Account Management in B2B SaaS.
- Other info: Dynamic, innovative culture with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE COMPANY: OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant datasets that cover the entire journey, from planning through customer experience. Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.
We’re now looking for a Customer Success Manager to join our global team, supporting a portfolio of high-value airline pricing customers and driving measurable growth through data-led value delivery.
WHAT YOU'LL BE DOING: As a Customer Success Manager, you’ll be a strategic partner to your customers — connecting their commercial objectives to meaningful product adoption and measurable business outcomes. You’ll own success planning, lead quarterly business reviews, and proactively identify opportunities to expand how customers use OAG’s aviation data solutions — contributing directly to our ambitious growth targets.
- Identify and unlock growth opportunities across products, teams, and use cases.
- Proactively surface new ways customers can leverage OAG data to support pricing, scheduling and competitive strategy.
- Lead onboarding, enablement and optimisation initiatives.
- Monitor usage trends, reduce time-to-value, and ensure customers are getting maximum impact from their investment.
- Develop strong customer advocates and capture insights that influence product development and go-to-market strategy.
- Partner closely with Product, Sales and Operations to deliver integrated solutions.
ABOUT YOU: You understand modern CS principles — value realisation, health scoring, success planning and data-driven engagement — and can translate business goals into structured success strategies. Comfortable working with usage analytics and customer intelligence to identify trends, mitigate risk and uncover growth opportunities. Confident presenting to senior stakeholders, running executive business reviews, and translating technical capability into business impact.
WHAT YOU'LL BRING:
- Experience in Customer Success, Strategic Account Management or Consulting within B2B SaaS or data/analytics.
- Proven track record of driving product adoption and consumption growth.
- Experience running executive QBRs and structured success plans.
- Cross-functional collaboration with Sales, Product and Operations.
- Familiarity with CS platforms (e.g. Planhat, Gainsight, ChurnZero).
- Salesforce or similar CRM experience.
- Understanding of SaaS growth metrics (NRR, expansion, consumption models).
WE WILL OFFER YOU: A dynamic work environment at OAG, fostering innovation in a progressive, non-hierarchical culture, where passionate tech enthusiasts continuously develop new products and solutions with a focus on improvement for the aviation industry. Flexible working arrangements that allow remote work or office attendance. An attractive compensation and benefits package, including private health insurance, a company bonus scheme, and voluntary participation in a company-supported retirement scheme. A generous annual leave policy, growing with each year of service, and a day off during your birthday month. Participation in team-building activities, team workshops, and group learning sessions.
Customer Success Manager in Luton employer: OAG
Contact Detail:
OAG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OAG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding OAG's products inside out. Show how your experience aligns with their goals, especially in driving product adoption and customer success. We want to see that you can connect the dots!
✨Tip Number 3
Practice your presentation skills! You’ll likely need to present to senior stakeholders, so being confident and clear is key. Use mock interviews to get comfortable with discussing technical capabilities and their business impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the OAG team.
We think you need these skills to ace Customer Success Manager in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in driving product adoption and how you've successfully partnered with customers in the past. We want to see how you can connect commercial objectives to meaningful outcomes!
Showcase Your Data Skills: Since this role involves working with data, don’t forget to mention your familiarity with usage analytics and customer intelligence. Share specific examples of how you've used data to identify trends or unlock growth opportunities. We love a data-driven approach!
Be Personable and Engaging: As a Customer Success Manager, you'll be presenting to senior stakeholders and leading business reviews. Make sure your application reflects your communication skills and ability to engage with clients. We’re looking for someone who can build strong relationships and advocate for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at OAG!
How to prepare for a job interview at OAG
✨Know Your Customer Success Principles
Make sure you brush up on modern customer success principles like value realisation and success planning. Be ready to discuss how you can translate business goals into structured strategies that drive product adoption and measurable outcomes.
✨Showcase Your Analytical Skills
Since the role involves working with usage analytics, come prepared with examples of how you've used data to identify trends and uncover growth opportunities in previous roles. This will demonstrate your ability to leverage data for customer success.
✨Prepare for Executive Presentations
You'll likely need to present to senior stakeholders, so practice your presentation skills. Think about how you can effectively communicate technical capabilities in a way that highlights their business impact, especially in relation to pricing and competitive strategy.
✨Familiarise Yourself with Relevant Tools
Get to know the customer success platforms mentioned in the job description, like Gainsight or ChurnZero. If you have experience with Salesforce or similar CRMs, be ready to discuss how you've used these tools to drive customer engagement and success.
