Account Manager

OAG is a leading data platform for the global travel industry offering an industry‑first single source for supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.

We’re looking for a commercially minded and customer‑focused Account Manager to join our Commercial team. This role is key to managing and growing a defined portfolio of existing customers across global markets. You’ll focus on driving retention, identifying upsell and cross‑sell opportunities, and ensuring clients unlock the full value of OAG’s data and technology solutions.

What You’ll Be Doing:

• Own and manage a defined book of mid‑market customer accounts across a specific region or vertical.
• Drive strong customer retention through proactive engagement, relationship building, and value delivery.
• Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
• Identify, qualify, and close growth opportunities through upselling existing products and cross‑selling new product families.
• Understand customer use cases, renewal cycles, and account health to manage risks and maximise contract value.
• Collaborate with Customer Success, Solutions Consultants, and Product teams to ensure customers realise the full value of OAG’s services.
• Lead commercial negotiations and renewals with procurement and key decision makers.
• Maintain accurate forecasting and renewal pipelines in Salesforce CRM.
• Capture customer feedback to inform product development and go‑to‑market strategy.

What We’re Looking For:

• Strong communication and interpersonal skills with the ability to engage and influence stakeholders.
• A growth mindset with curiosity to learn and adapt in a fast paced environment.
• Proactive problem solving with a focus on outcomes and customer success.
• Organised and detail oriented, with the ability to manage multiple priorities.
• Commercial awareness and ability to align solutions with client goals.
• A collaborative approach and a passion for delivering customer success.
• Understanding of sales principles and techniques.
• Familiarity with CRM systems (e.g. Salesforce) and digital sales platforms.
• Comfortable using data to support decision‑making and reporting.
• Experience in B2B account management or customer growth roles, ideally within SaaS, data, or subscription based models.
• Proven ability to build relationships, deliver value, and meet commercial objectives.
• Exposure to fast paced, collaborative environments.

If you don’t meet every requirement but feel excited about this role, we’d still love to hear from you.

We Will Offer You:

• A dynamic work environment at OAG, fostering innovation in a progressive, non-hierarchical culture, where passionate tech enthusiasts continuously develop new products and solutions with a focus on improvement for the aviation industry.
• Flexible working arrangements that allow remote work or office attendance.
• An attractive compensation and benefits package, including private health insurance, a company bonus scheme and enhanced pension scheme.
• 25 days holiday plus bank holidays, growing with each year of service, and a day off during your birthday month.
• Work remotely anywhere in the world for up to 1 month per year.
• Annual learning and development budget.

OAG is committed to creating an inclusive workplace where everyone feels valued and able to perform at their best. We welcome applications from people of all backgrounds and experiences. If you require reasonable adjustments at any stage of the recruitment process, please let us know — we’re happy to have an open conversation about how we can support you.