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- Tasks: Manage tenancies, support tenants, and ensure positive community relationships.
- Company: Join Oadby and Wigston Borough Council, a diverse and inclusive organisation.
- Benefits: Enjoy competitive salary, flexible hours, generous holidays, and a local government pension.
- Why this job: Make a real difference in people's lives while working in beautiful surroundings.
- Qualifications: Experience in tenancy management and strong communication skills required.
- Other info: Great career growth opportunities and supportive team environment.
The predicted salary is between 31537 - 34434 £ per year.
Salary: £31,537 – £34,434 - Band 6 SCP 18-23
Working Hours: Full Time
Basis: Permanent
Department: Housing
Do you want to start a career that makes a real change? We are looking for an enthusiastic individual to join our Tenancy and Estate team. We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme.
Tenancy Officers are required to spend a significant portion of their working time on our housing estates as well as in the office and will be required to work up to five days a week at either of these locations. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process.
The Tenancy and Estate team is responsible for providing tenancy services, income management, and estate services to approximately 1,200 tenants, ensuring excellent customer service and maintaining positive relationships with customers. The Tenancy Officer will undertake responsibilities including:
- Tenancy management
- Tenancy sign-ups
- Addressing anti-social behaviour and tenancy breaches
- Low-level rental arrears
- Providing general tenancy support
The role will include dealing with all aspects of housing management, including regular estate and home visits. If you have experience in tenancy management and a sound knowledge of best practice and relevant legislation with excellent communication skills, we would love to hear from you.
A DBS check is required for this post. At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds. We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme.
Please contact James Waterton (Operations Manager) at James.waterton@oadbywigston.gov.uk for any informal enquiries.
Closing Date: TBC. There may be occasions where we close the advert before the closing date so we encourage you to apply as soon as possible. To apply for this role you must complete our online application form (CVs will not be accepted). If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion. Feedback will not be provided at this stage of the recruitment process.
Tenancy Officer employer: Oadby & Wigston Borough Council
Contact Detail:
Oadby & Wigston Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Get to know the company! Research Oadby and Wigston Borough Council, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current or former Tenancy Officers on LinkedIn or local community groups. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to tenancy management and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Tenancy Officer role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Be Yourself: When filling out the application form, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about this role. Authenticity goes a long way!
Highlight Relevant Experience: Make sure to showcase any experience you have in tenancy management or customer service. Use specific examples to demonstrate your skills and how they relate to the responsibilities of a Tenancy Officer. We love seeing how you can contribute to our team!
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert before the closing date if we find the right candidate. So, hop onto our website and get your application in as soon as you can!
How to prepare for a job interview at Oadby & Wigston Borough Council
✨Know Your Stuff
Make sure you brush up on tenancy management and relevant legislation before the interview. Familiarise yourself with the key responsibilities of a Tenancy Officer, like handling anti-social behaviour and rental arrears. This will show that you're serious about the role and understand what it entails.
✨Showcase Your Communication Skills
As a Tenancy Officer, you'll need to communicate effectively with tenants and colleagues alike. Prepare examples of how you've successfully resolved conflicts or provided excellent customer service in the past. This will demonstrate your ability to maintain positive relationships, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with a tenant in arrears or addressing anti-social behaviour. Think through potential scenarios beforehand and outline your approach. This will help you articulate your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
