At a Glance
- Tasks: Monitor housing repairs and ensure efficient progress from report to completion.
- Company: Join the supportive team at Oadby & Wigston Borough Council in a beautiful park setting.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and a local government pension.
- Other info: Diverse and inclusive workplace with guaranteed interviews for eligible candidates.
- Why this job: Make a real difference in the community while balancing work and life.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
The predicted salary is between 22950 - 28050 £ per year.
This is a Temporary Full Time position. We are looking for an enthusiastic individual to join our Repairs & Maintenance team. We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme.
Agile working allows employees to work flexibly to balance their home and work needs. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process. Employees are generally expected to spend a minimum of 1 day per week in the office.
The Repairs and Maintenance team are responsible for maintaining Oadby & Wigston Borough Council housing stock. The Customer Service Officer will undertake responsibilities including:
- Monitoring the progress of housing repairs from initial report through to completion.
- Ensuring works are progressed efficiently and contractors are paid following successful delivery.
- Acting as a key point of contact for customers, handling general housing and repairs enquiries via telephone and email.
- Providing updates and resolving issues wherever possible.
- Building and maintaining effective contractor relationships.
- Liaising with internal teams and external partners to ensure service standards are met.
- Keeping all customer and repair records accurate and up to date within the Council's CRM and housing management systems.
If you have experience in a customer-facing role, excellent communication and problem-solving skills, strong attention to detail, and the ability to work effectively in a busy environment we would love to hear from you.
A DBS check is required for this post. At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds.
We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme.
Please contact recruitment@oadby-wigston.gov.uk for any informal enquiries. There may be occasions where we close the advert before the closing date so we encourage you to apply as soon as possible. If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion. Feedback will not be provided at this stage of the recruitment process.
Customer Service Officer (Housing Repairs) (Fixed Term Maternity Cover) in Oadby employer: Oadby & Wigston Borough Council
Oadby & Wigston Borough Council is an excellent employer, offering a supportive work culture that prioritises public safety and community well-being. With competitive salaries, generous holiday allowances, and a local government pension scheme, employees enjoy a fulfilling work-life balance and opportunities for professional growth in a dynamic team environment. The council's commitment to flexible working arrangements further enhances the appeal of this meaningful role in Oadby, Leicestershire.
Contact Details:
Oadby & Wigston Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer (Housing Repairs) (Fixed Term Maternity Cover) in Oadby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Oadby & Wigston Borough Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Oadby & Wigston Borough Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Oadby & Wigston Borough Council.
How to prepare for a job interview at Oadby & Wigston Borough Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Oadby & Wigston Borough Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Oadby & Wigston Borough Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
