At a Glance
- Tasks: Manage customer relationships and ensure smooth order processing in a dynamic sales team.
- Company: Join Oadby Plastics, a leading manufacturer with a commitment to sustainability and employee growth.
- Benefits: Enjoy a competitive salary, profit share, 30 days holiday, and wellness benefits.
- Other info: Opportunities for training and development in a collaborative workplace.
- Why this job: Be part of a supportive environment where your contributions directly impact customer satisfaction.
- Qualifications: Experience in account management or customer service, with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Permanent, Full Time, Monday to Friday, 8.30am – 5.00pm
About Us
Oadby Plastics is a leading plastics manufacturer with over 50 years of experience, built on a strong commitment to both our people and sustainability. We pride ourselves on being a business that genuinely values and invests in its employees, offering a positive and supportive working environment where everyone feels empowered to do their best work. Our Swindon branch reflects the core values that define Oadby Plastics: Attitude, Behaviour, and Culture. These values shape how we work together and how we support our customers every day. Guided by our vision of Customer Service Excellence, we provide a modern, well equipped environment where professionalism and collaboration thrive. At Oadby Plastics, we believe our people are at the heart of our success. We’re proud to offer a workplace where individuals are supported, developed, and encouraged to grow as part of a stable, forward thinking business.
What you will be doing
Working as part of the sales team, the Account Manager plays a key role in managing customer relationships and delivering a high standard of service across key and standard accounts. You’ll take ownership of your accounts, ensuring orders run smoothly, issues are resolved quickly, and opportunities for growth are identified. Your day to day responsibilities include:
- Managing customer enquiries, processing orders and ensuring accurate, timely communication throughout.
- Preparing quotes, negotiating within agreed guidelines and ensuring orders are delivered successfully.
- Building and maintaining strong, long term customer relationships, identifying opportunities to upsell and grow accounts.
- Working closely with production, logistics and internal teams to meet customer requirements and resolve any issues.
- Monitoring account performance and ensuring high levels of customer satisfaction are consistently achieved.
- Managing account revenue performance, working towards agreed KPIs and identifying opportunities to drive growth and profitability.
What are we looking for
We’re looking for someone who is confident managing customer relationships and thrives in a fast paced environment. You’ll be organised, proactive and commercially aware, with the ability to balance customer needs with business goals. Strong communication skills and a collaborative approach are key to success in this role.
To be successful in this role, you’ll need the following:
- Experience in account management, customer service or sales order processing.
- Strong communication and negotiation skills, with the ability to build and maintain relationships.
- Good organisational skills and attention to detail, with the ability to manage multiple priorities.
- Confidence using computer systems, including Microsoft Office (Outlook, Word and Excel).
- A proactive, adaptable approach and the ability to work independently and as part of a team.
Benefits
- Salary - £30,000+ depending on experience
- Company profit share scheme
- Hours – Monday to Friday 8.30am – 5.00pm
- Pension
- Annual leave - 30 days holiday (including bank holidays) rising with length of service
- Life assurance
- Free car parking
- Enhanced Maternity & Paternity
- Long service awards
- Free eye tests
- Employee referral scheme
- Training and development opportunities
- Wellbeing benefits: Employee Assisted Programme, 24-hour GP access, Charity events/fundraisers
We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stages if required.
You may also be interested in or have experience/skills in the following: Warehouse Operative, Goods Out, Forklift Driver.
Please submit your CV without delay to avoid disappointment; we may close vacancies if we receive a sufficient number of completed applications. For any candidates being recommended by our current employee’s, you must apply directly through our website and stipulate the referring employee.
Account Manager in Swindon employer: Oadby Plastics
Oadby Plastics is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive and collaborative work culture in Swindon. With over 50 years of experience, we provide extensive training and growth opportunities, alongside competitive benefits such as a profit share scheme, generous holiday allowance, and wellbeing initiatives. Join us to be part of a forward-thinking team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Swindon
✨Tip Number 1
Get to know the company inside out! Research Oadby Plastics, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in account management and how it aligns with the role. Highlight your communication skills and how you've successfully managed customer relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you know someone at Oadby Plastics, make sure to mention them in your application for that extra edge.
We think you need these skills to ace Account Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Account Manager role. Highlight your customer service and account management experience, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Oadby Plastics. Mention how your values align with ours and how you can contribute to our commitment to customer service excellence.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Oadby Plastics.
How to prepare for a job interview at Oadby Plastics
✨Know Your Stuff
Before the interview, make sure you understand Oadby Plastics' values and how they relate to the role of an Account Manager. Familiarise yourself with their commitment to customer service excellence and sustainability, as this will show your genuine interest in the company.
✨Showcase Your Skills
Prepare specific examples from your past experience that highlight your account management, customer service, and negotiation skills. Be ready to discuss how you've successfully managed customer relationships and resolved issues in a fast-paced environment.
✨Ask Smart Questions
During the interview, ask insightful questions about the team dynamics, the company's approach to customer satisfaction, and opportunities for growth within the role. This demonstrates your proactive attitude and genuine interest in contributing to the company's success.
✨Be Yourself
Oadby Plastics values a positive and supportive culture, so let your personality shine through. Show your enthusiasm for the role and how you can contribute to the team while being authentic and relatable.
