At a Glance
- Tasks: Manage key accounts, ensuring customer satisfaction and identifying upselling opportunities.
- Company: Oadby Plastics, a sustainable plastics manufacturer with over 50 years of experience.
- Benefits: Company bonus scheme, 30 days holiday, enhanced maternity/paternity, and wellbeing benefits.
- Other info: Opportunities for training and development in a dynamic workplace.
- Why this job: Join a supportive team in a modern environment and make a real impact on customer relationships.
- Qualifications: Experience in sales, customer account management, and strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Oadby Plastics is a plastics manufacturer that prioritises its employees and sustainability, with over 50 years of experience. At Oadby Plastics, employees are valued and invested in, providing a positive work environment where everyone can feel supported and empowered. We offer a modern and comfortable working environment, with over 225,000 sq. ft dedicated to distribution and manufacturing. Oadby Plastics Braintree Branch is located off Junction 8 of the M11. Our additional branches and sister companies are situated across the UK to provide our customers with the best service possible.
About the role: We are looking for someone to manage relationships with key accounts by focusing on customer satisfaction, handling account issues, and identifying opportunities for upselling. You will work as a team to ensure standard accounts are handled effectively and efficiently.
Responsible for:
- Responding promptly and professionally to incoming enquiries, providing accurate information and solutions.
- Processing customer orders accurately and ensuring timely follow-ups to ensure customer satisfaction.
- Preparing and sending accurate quotes, negotiating pricing within guidelines, and ensuring profitability.
- Developing and maintaining strong long-term relationships with managed accounts.
- Identifying opportunities for upselling and cross-selling products and services.
- Conducting regular account reviews to assess performance, identify potential issues and spot growth opportunities within the CRM system.
- Collaborating with production, logistics and other teams to resolve issues and meet customer needs.
- Addressing customer issues effectively, ensuring quick resolution while maintaining trust.
- Working effectively as a team to ensure adequate resource allocation and seamless coordination to meet customer demands effectively.
What experience do you need to have:
Essential:
- Previous experience in sales order processing, customer account management or customer service.
- Experience working on a computerised system for stock, sales and customer data.
- Excellent communication and negotiation skills.
- Good basic arithmetic and an understanding of percentages.
- Knowledge of Microsoft Office Outlook, Word and Excel.
- Ability to work on initiative and collaborate with others.
Benefits to include:
- Company bonus scheme
- Free car parking
- Enhanced Maternity & Paternity
- Long service awards
- 30 days holiday (inclusive of bank holidays) rising with length of service
- Training and development opportunities
- Wellbeing benefits: Employee Assisted Programme, 24-hour GP access, Charity events/fundraisers
We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process, and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stages if required.
You may also be interested or have experience/skills in the following: Internal Sales, Sales call handler, customer service advisor.
Please submit your CV without delay to avoid disappointment; we may close vacancies prior to the published closing date if we receive a sufficient number of completed applications. For any candidates being recommended by our current employees, you must apply directly through our website, and stipulate the referring employee.
Account Manager in Braintree employer: Oadby Plastics
Oadby Plastics is an exceptional employer that prioritises employee well-being and sustainability, offering a supportive and empowering work culture. Located in Braintree, our modern facility provides ample space for collaboration and growth, alongside generous benefits such as a company bonus scheme, enhanced parental leave, and extensive training opportunities. Join us to be part of a team that values your contributions and fosters long-term career development in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Braintree
✨Tip Number 1
Get to know the company inside out! Research Oadby Plastics, their values, and their products. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management. Think about how you can demonstrate your customer service skills and upselling experience. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone at Oadby Plastics, make sure to mention them in your application for that extra edge.
We think you need these skills to ace Account Manager in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in sales order processing or customer account management to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with Oadby Plastics. Share specific examples of how you've managed customer relationships and resolved issues in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and professional. Use concise language and check for any typos before hitting send!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Oadby Plastics
✨Know Your Stuff
Before the interview, make sure you understand Oadby Plastics' values and their commitment to sustainability. Familiarise yourself with their products and services, as well as the role of an Account Manager. This will help you demonstrate your genuine interest in the company and how you can contribute.
✨Showcase Your Skills
Prepare specific examples from your previous experience that highlight your customer service and account management skills. Think about times when you successfully resolved issues or identified upselling opportunities. This will show that you have the practical skills needed for the role.
✨Practice Your Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, company culture, and growth opportunities within Oadby Plastics. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
