At a Glance
- Tasks: Manage customer relationships and ensure smooth order processing in a dynamic sales environment.
- Company: Oadby Plastics, a leading sustainable plastics manufacturer with over 50 years of experience.
- Benefits: Competitive salary, profit share, 30 days holiday, and comprehensive wellbeing benefits.
- Other info: Opportunities for training, development, and career progression in a forward-thinking company.
- Why this job: Join a supportive team where your contributions directly impact customer satisfaction and business growth.
- Qualifications: Experience in account management or customer service, strong communication skills, and organisational abilities.
The predicted salary is between 30000 - 35000 £ per year.
Permanent, Full Time, Monday to Friday, 8.30am – 5.00pm
About Us
Oadby Plastics is a leading plastics manufacturer with over 50 years of experience, built on a strong commitment to both our people and sustainability. We pride ourselves on being a business that genuinely values and invests in its employees, offering a positive and supportive working environment where everyone feels empowered to do their best work. Our Swindon branch reflects the core values that define Oadby Plastics: Attitude, Behaviour, and Culture. These values shape how we work together and how we support our customers every day. Guided by our vision of Customer Service Excellence, we provide a modern, well equipped environment where professionalism and collaboration thrive. At Oadby Plastics, we believe our people are at the heart of our success. We’re proud to offer a workplace where individuals are supported, developed, and encouraged to grow as part of a stable, forward thinking business.
What you will be doing
Working as part of the sales team, the Account Manager plays a key role in managing customer relationships and delivering a high standard of service across key and standard accounts. You’ll take ownership of your accounts, ensuring orders run smoothly, issues are resolved quickly, and opportunities for growth are identified. Your day-to-day responsibilities include:
- Managing customer enquiries, processing orders and ensuring accurate, timely communication throughout.
- Preparing quotes, negotiating within agreed guidelines and ensuring orders are delivered successfully.
- Building and maintaining strong, long term customer relationships, identifying opportunities to upsell and grow accounts.
- Working closely with production, logistics and internal teams to meet customer requirements and resolve any issues.
- Monitoring account performance and ensuring high levels of customer satisfaction are consistently achieved.
- Managing account revenue performance, working towards agreed KPIs and identifying opportunities to drive growth and profitability.
What are we looking for
We’re looking for someone who is confident managing customer relationships and thrives in a fast paced environment. You’ll be organised, proactive and commercially aware, with the ability to balance customer needs with business goals. Strong communication skills and a collaborative approach are key to success in this role. To be successful in this role, you’ll need the following:
- Experience in account management, customer service or sales order processing.
- Strong communication and negotiation skills, with the ability to build and maintain relationships.
- Good organisational skills and attention to detail, with the ability to manage multiple priorities.
- Confidence using computer systems, including Microsoft Office (Outlook, Word and Excel).
- A proactive, adaptable approach and the ability to work independently and as part of a team.
Benefits
- Salary - £30,000+ depending on experience
- Company profit share scheme
- Hours – Monday to Friday 8.30am – 5.00pm
- Pension
- Annual leave - 30 days holiday (including bank holidays) rising with length of service
- Life assurance
- Free car parking
- Enhanced Maternity & Paternity
- Long service awards
- Free eye tests
- Training and development opportunities
- Wellbeing benefits: Employee Assisted Programme, 24-hour GP access, Charity events/fundraisers
We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stages if required.
Account Manager employer: Oadby Conveyors Ltd
Oadby Plastics is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive and collaborative work culture in Swindon. With over 50 years of experience, we provide extensive training and growth opportunities, alongside competitive benefits such as a profit share scheme, generous holiday allowance, and wellbeing initiatives. Join us to be part of a forward-thinking team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for the interview by researching Oadby Plastics and their values. Show us how your experience aligns with their commitment to customer service excellence and sustainability. We love seeing candidates who are genuinely interested in our mission!
✨Tip Number 3
Practice your communication skills! As an Account Manager, you’ll need to build strong relationships. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for proactive candidates who take the initiative to connect with us directly.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a personal touch can really make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Account Manager role. Highlight your relevant experience in account management or customer service, and don’t forget to mention how your skills align with our values at Oadby Plastics.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Oadby Conveyors Ltd
✨Know Your Stuff
Before the interview, make sure you understand Oadby Plastics' values and how they relate to the role of an Account Manager. Familiarise yourself with their commitment to customer service excellence and sustainability, as this will show your genuine interest in the company.
✨Showcase Your Skills
Prepare specific examples from your past experience that highlight your account management, customer service, and negotiation skills. Be ready to discuss how you've successfully managed customer relationships and resolved issues in a fast-paced environment.
✨Ask Smart Questions
During the interview, ask insightful questions about the team dynamics, the company's approach to customer satisfaction, and opportunities for growth within the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
Oadby Plastics values a positive attitude and strong collaboration. Let your personality shine through during the interview. Show them that you're not just a fit for the role, but also for the company culture by being authentic and approachable.
