Company Description
Oad Street Food & Crafts is a welcoming destination known for homemade, quality food served from brunch through afternoon tea. Guests enjoy a modern, relaxed setting that is ideal for meeting with friends and family. The venue combines a vibrant dining experience with a distinctive gift shop, offering a mix of food and crafts under one roof. Located near Sittingbourne, Oad Street focuses on warm hospitality, memorable experiences, and a friendly atmosphere for both guests and team members.
Role Description
The Restaurant Supervisor is a full-time, on-site role based at Oad Street in Sittingbourne. This position oversees daily restaurant operations, including coordinating front-of-house staff, managing table service, and ensuring high standards of food and beverage presentation. The Restaurant Supervisor supports team scheduling, monitors service quality, and helps resolve guest issues promptly and professionally to maintain strong customer satisfaction. The role includes working closely with the kitchen and management teams, supporting training and guidance of staff, maintaining cleanliness and safety standards, and assisting with opening and closing procedures as needed.
Qualifications
- Strong supervisory skills, including team leadership, shift coordination, and performance oversight.
- Proven ability to deliver excellent customer service and maintain high levels of customer satisfaction.
- Effective communication skills for interacting with guests, team members, and management.
- Experience in food & beverage operations, including basic knowledge of food hygiene and service standards.
- Previous experience in a restaurant, café, or hospitality setting in a supervisory or senior front-of-house role.
- Ability to work flexible hours, including weekends and holidays, as required by restaurant operations.
- Strong problem-solving skills, attention to detail, and a calm approach in busy service periods.
- Knowledge of health and safety practices; food safety certification or equivalent training is an advantage.
Company Description
Oad Street Food & Crafts is a welcoming destination known for homemade, quality food served from brunch through afternoon tea. Guests enjoy a modern, relaxed setting that is ideal for meeting with friends and family. The venue combines a vibrant dining experience with a distinctive gift shop, offering a mix of food and crafts under one roof. Located near Sittingbourne, Oad Street focuses on warm hospitality, memorable experiences, and a friendly atmosphere for both guests and team members.
Role Description
The Restaurant Supervisor is a full-time, on-site role based at Oad Street in Sittingbourne. This position oversees daily restaurant operations, including coordinating front-of-house staff, managing table service, and ensuring high standards of food and beverage presentation. The Restaurant Supervisor supports team scheduling, monitors service quality, and helps resolve guest issues promptly and professionally to maintain strong customer satisfaction. The role includes working closely with the kitchen and management teams, supporting training and guidance of staff, maintaining cleanliness and safety standards, and assisting with opening and closing procedures as needed.
Qualifications
- Strong supervisory skills, including team leadership, shift coordination, and performance oversight.
- Proven ability to deliver excellent customer service and maintain high levels of customer satisfaction.
- Effective communication skills for interacting with guests, team members, and management.
- Experience in food & beverage operations, including basic knowledge of food hygiene and service standards.
- Previous experience in a restaurant, café, or hospitality setting in a supervisory or senior front-of-house role.
- Ability to work flexible hours, including weekends and holidays, as required by restaurant operations.
- Strong problem-solving skills, attention to detail, and a calm approach in busy service periods.
- Knowledge of health and safety practices; food safety certification or equivalent training is an advantage.
About you
You will be:
- Experienced in a supervisory or senior front-of-house hospitality role
- Confident leading a team in a busy restaurant or café
- Friendly, approachable and comfortable speaking with customers
- Calm and organised during busy services
- Reliable, punctual and able to take responsibility
- Confident handling customer complaints and resolving problems
- Knowledgeable about food allergies and dietary requirements
- Comfortable using till, booking and QR-ordering systems
- Available to work one weekend day each week
- Able to open and close the restaurant when required
Barista experience would be helpful but is not essential.
What we offer
- Competitive salary, dependent on experience
- A share of team tips
- Full-time hours across four or five days
- Daytime working hours
- Full training and ongoing support
- The opportunity to develop within a growing, family-run business
- A friendly and supportive working environment
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