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- Tasks: Support customers by managing orders, diagnosing faults, and providing updates.
- Company: Join a well-established client in Welwyn Garden City with a supportive team.
- Benefits: Earn £24,000 plus bonuses, with opportunities for career growth.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Enjoy a dynamic work environment with a focus on problem-solving.
The predicted salary is between 24000 - 26000 £ per year.
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: £24,000 bonus between £2,000 – £2,500 per year
An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.
Duties of a Service Desk Advisor
- Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
- Logging all queries presented ensuring detailed and accurate in our CRM database.
- Diagnosing and taking ownership of faults.
- Providing progress updates to key stake holders at project milestones.
- Providing out of hours support on a rotational basis
- Occasional site visits to assist with installations and diagnosing faults.
- Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
- Raising ad-hoc invoices for department purchases working closely with our finance team.
- Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
- Analysis on current consumption against our recommended rates.
- Creating contracts and comparing invoices are correct to completed contracts.
- Providing telephone and email support to customers.
What we would like from you
- Previous experience within Customer Service role / environment
- Strong attention to detail
- Excellent telephone skills
- Able to multi-task
- Tenacious in achieving problem resolution and customer satisfaction
- Good level of numeracy
If you are interested in this role, please apply below with your most recent CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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Service Desk Advisor employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our experience and how it relates to the Service Desk Advisor role.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! Asking about team dynamics or growth opportunities shows that we’re engaged and thinking long-term about our fit within the company.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. Plus, it’s a great chance to reiterate our enthusiasm for the role and the company.
We think you need these skills to ace Service Desk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Attention to Detail: Since attention to detail is key for this role, include examples in your application where you've successfully managed multiple tasks or resolved issues. This will help us see your problem-solving skills in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially in a role that involves logging queries and providing updates.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at OA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Advisor. Familiarise yourself with tasks like managing orders, logging queries, and providing customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong telephone skills and attention to detail.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach diagnosing faults and managing multiple tasks. Think of specific instances where you took ownership of a problem and how you communicated progress to stakeholders. This will illustrate your tenacity and ability to multi-task effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
