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For Companies At a Glance
- Tasks: Coordinate service calls, schedule engineers, and ensure top-notch customer support.
- Company: Join a forward-thinking business with a strong industry reputation.
- Benefits: Enjoy a competitive salary, annual bonus, and private healthcare for you and your family.
- Why this job: Be the key player in delivering first-class service and making customers happy.
- Qualifications: Strong organisational skills and excellent communication abilities are a must.
- Other info: Dynamic office environment with ongoing training and great career growth opportunities.
The predicted salary is between 27000 - 28000 £ per year.
Overview
Location: Stevenage | Salary: £25,000 | Permanent
Join a growing, friendly operations team where no two days are the same. Our client is looking for a proactive Service Coordinator to be the first point of contact for clients and colleagues, managing calls, emails, and engineer schedules in a busy, supportive environment.
Service Coordinator
£25,000 per annum
Service Coordinator – About this role
- Monday to Friday, 9am – 5pm, office-based
- Full training and career development opportunities
- Friendly, collaborative team culture
- 23 days annual leave plus bank holidays
- Pension, Christmas bonus, company events, and free parking
Service Coordinator – What you’ll do
- Handle client calls and emails as first-response
- Log and track requests on internal and external systems
- Schedule engineers and close jobs once completed
- Book couriers and manage equipment returns
- Issue welcome packs to new clients
- Liaise with engineers to ensure smooth resolutions
- Support the team with general admin tasks
Service Coordinator – About you
- Organised, attentive to detail, and able to prioritise workload
- Clear and confident communicator
- Approachable, professional, and a team player
- Previous admin experience is a plus
- Keen to learn and progress into more complex responsibilities
This is a brilliant role for someone looking to gain exposure to operations, client management, and first-response coordination in a fast-paced but supportive environment.
If you are interested in this role, please apply today with your latest CV.
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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Service Coordinator employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your organisational skills and any relevant experience in technical or service coordination roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific examples of how you've excelled in customer service or managed workloads effectively.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Keep your language clear and professional, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like scheduling engineers and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since strong organisational skills are crucial for this role, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Practice Your Communication Skills
As a Service Coordinator, you'll need to communicate effectively with customers and engineers. Practise answering common interview questions in a clear and confident manner. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Familiarise Yourself with Microsoft 365
Since proficiency in Microsoft 365 is mentioned in the job description, brush up on your skills with these tools. If you can, try to demonstrate your familiarity during the interview by discussing how you've used them in previous roles to enhance productivity.
