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- Tasks: Assist customers in Italian via phone and email, processing orders and updating databases.
- Company: Join a well-established and growing business near St Albans.
- Benefits: Temporary position with potential for permanent role and immediate start.
- Why this job: Perfect for those who love helping others and want to use their language skills.
- Qualifications: Experience in customer service and knowledge of SAGE is a plus.
- Other info: Work Monday to Friday, 40 hours a week in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Italian Speaking Customer Service Advisor.
Location:St Albans
Hours: Monday to Friday, 40 hours a week
Temporary position, with the opportunity to go permanent
Immediate Start
An excellent opportunity has now arisen for an experienced Italian Speaking Customer Service Advisor to join a well-established growing business based near St Albans.
Duties of an Italian Speaking Customer Service Advisor:
- Dealing with customers via the telephone and over email
- Processing customers orders using SAGE
- Updating the database
- Liasing with customers / clients in Italian
What we would like from you:
- Previous experience working within a customer service environment
- Ability to use own initative
- Knowledge of SAGE is desirable
If you are interested in this role, please apply below with your most recent CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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Italian Speaking Customer Service Advisor employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaking Customer Service Advisor
✨Tip Number 1
Make sure you know your stuff! Brush up on your customer service skills and be ready to chat about your experience. We want to see how you handle tricky situations, so think of some examples to share.
✨Tip Number 2
Practice your Italian! Since this role is all about communicating with customers in Italian, it’s a good idea to get comfortable speaking and writing in the language. We suggest having a few mock conversations to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SAGE or any similar software. If you can demonstrate that you can pick up new systems quickly, we’ll be impressed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Italian Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially your Italian language proficiency. We want to see how you can bring value to our team!
Showcase Your Initiative: In your cover letter, give examples of how you've used your initiative in previous roles. We love candidates who can think on their feet and solve problems independently!
Familiarise Yourself with SAGE: If you have experience with SAGE, mention it! If not, consider brushing up on it before applying. It shows us you're proactive and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at OA
✨Brush Up on Your Italian
Since this role requires you to liaise with customers in Italian, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and scenarios to ensure you can communicate effectively during the interview.
✨Know Your SAGE Basics
Familiarise yourself with SAGE, as it's mentioned as desirable knowledge for the position. If you have experience using it, be ready to discuss specific tasks you've completed with the software. If not, do a bit of research to understand its basic functions.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to handle customer queries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the company culture, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
