At a Glance
- Tasks: Provide top-notch IT support via chats, calls, and emails while solving tech issues.
- Company: Join a dynamic team in Borehamwood with a focus on customer service.
- Benefits: Flexible hours, temp or contract options, and a chance to grow your skills.
- Other info: Collaborative environment with opportunities to work on exciting projects.
- Why this job: Be the go-to tech guru and make a real difference in people's work lives.
- Qualifications: Experience in helpdesk support and a knack for problem-solving required.
The predicted salary is between 25000 - 35000 € per year.
OA is currently seeking an IT Support candidate to join our client in the Borehamwood area. This role will require an individual to manage support chats, calls & emails as well as being the first point of contact for technical support requests.
Location: Borehamwood, Hertfordshire
Hours: 9am to 5:30pm Monday to Friday – there could be some flexibility on this.
Contract: Temp or Contract (to be discussed at telephone interview stage).
Qualifications:
- Proven experience in a helpdesk or technical support environment – knowledge of Google Workspace
- An individual who is a keen problem solver with a passion for excellent customer service
- Excellent troubleshooting abilities
- Ability to work independently as well as in a team
- Create processes, ability to monitor IT equipment and maintain documentation
Duties:
- Logging & resolving all IT issues in agreed time frame
- Installing and configuring computer hardware, software, printers etc.
- Investigate software and hardware faults/issues
- Monitor & maintain all IT equipment
- Build & manage relationships with all departments as well as suppliers
- Set up new starters and train new staff
- Work on various ad-hoc projects
IT Support employer: OA
At OA, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. Located in the vibrant Borehamwood area, our IT Support team enjoys flexible working hours and opportunities for professional growth, ensuring that every employee can thrive while delivering outstanding customer service. Join us to be part of a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support
✨Tip Number 1
Make sure you know your stuff! Brush up on your technical skills, especially with Google Workspace. We want to see that you can troubleshoot like a pro and handle those support chats and calls with ease.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tech support, being able to explain things clearly is key. We recommend doing some mock calls or chats with friends to get comfortable.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you tackled tricky IT issues. We love hearing about how you approached challenges and what solutions you came up with.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to jump into the IT support world with us!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in helpdesk or technical support. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Google Workspace and any troubleshooting abilities you've got!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can provide excellent customer service. We love seeing a bit of personality, so let us know what makes you tick!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for keen problem solvers, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace and any other relevant software. Be ready to discuss your previous experiences in troubleshooting and resolving IT issues, as this will show your potential employer that you’re not just familiar with the tools but can also use them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical problems in the past. Think about specific situations where you identified an issue, implemented a solution, and what the outcome was. This will demonstrate your keen problem-solving abilities and your passion for excellent customer service.
✨Practice Your Communication Skills
As the first point of contact for technical support requests, clear communication is key. Practice explaining technical concepts in simple terms, as you might need to help non-technical users. This will highlight your ability to build relationships with different departments and suppliers.
✨Be Ready for Teamwork Questions
Since you'll be working both independently and as part of a team, think of examples that showcase your ability to collaborate effectively. Prepare to discuss how you’ve contributed to team projects or supported colleagues in the past, as this will reflect your adaptability and teamwork skills.
