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For Companies At a Glance
- Tasks: Onboard clients, build relationships, and gather feedback to ensure their success.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary, commission on renewals, and a supportive work environment.
- Why this job: Make a real impact by helping clients achieve their goals and grow with us.
- Qualifications: Strong organisational skills and a passion for problem-solving.
- Other info: Opportunity for career growth in a tech-savvy environment.
The predicted salary is between 28000 - 42000 £ per year.
An excellent opportunity has arisen for a motivated Customer Success Executive to join a dynamic and growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.
Duties of a Customer Success Executive:
- Customer onboarding and training
- Establishing and maintaining strong relationships with clients, understanding their needs and goals
- Regularly communicating with customers to gather feedback and address any concerns promptly
- Assisting the company in achieving short and long‑term goals relating to product growth
- Configuring and managing the application to support customer business requirements
- Assisting with other duties and projects as assigned
What we would like from you:
- Strong organisational skills, self‑motivated, curious, and open‑minded
- Ability to translate business requirements into functional specifications
- Ability to work independently or within a team environment and handle multiple projects simultaneously
- Strong analytical and problem‑solving skills, with the ability to think ‘outside the box’ for process improvements
- Excellent verbal and written communication skills
- Flexibility in using different technologies and platforms
- Willingness to travel within the UK
Desirable:
- Experience and knowledge in technology and SaaS environments
- Experience using Atlassian product suite (Jira and Confluence) or similar tools
- Understanding of Agile Scrum development methodology, including user stories and acceptance criteria
- Technical and analytical skills with the ability to provide solutions to a variety of business problems
- Experience working in the Automotive or Asset Finance industry
- Experience with APIs, Oracle APEX, or other software development technologies
If you are interested in this role, please apply below with your most recent CV.
Customer Success Executive employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in the Customer Success team.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their customer base and think about how you can contribute to their success. We want to see your passion for helping clients!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you’ve tackled challenges, especially in tech or SaaS environments. We love candidates who can think outside the box!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight your organisational skills, problem-solving abilities, and any relevant tech experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the team. Share specific examples of how you've built strong client relationships or tackled challenges in previous roles. We love a good story!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it friendly – we want to get to know you through your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OA
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and goals, as this will help you demonstrate how you can contribute to their success. Being able to discuss specific client scenarios shows that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Prepare examples of how you've effectively communicated with clients in the past. Whether it’s resolving issues or gathering feedback, being able to articulate your experiences will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've tackled challenges or improved processes. Be ready to share these stories during the interview. This not only showcases your analytical skills but also your ability to think outside the box, which is crucial for this position.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Jira or Confluence, make sure to mention it. If not, take some time to learn the basics. Showing that you're willing to adapt and learn new technologies will impress the interviewers and demonstrate your commitment to the role.
