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- Tasks: Manage customer orders and provide top-notch support to clients and colleagues.
- Company: Join a thriving team in a successful company based in Enfield.
- Benefits: Enjoy onsite parking, free eye tests, and flexible working hours.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Full-time and part-time roles available with great career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
OA are recruiting for a Customer Service Coordinator to join our client’s highly successful and growing team.
Location: Enfield
Hours: Monday – Friday, 8:30 am – 5:30 pm. Office based. Full time and part time available.
Benefits:
- Onsite parking
- Free eye test
Key Responsibilities:
- Administer incoming phone orders from clients and customers, accurately processing them through the company’s Sage software platform.
- Ensure all orders are handled efficiently, recorded correctly, and followed up where necessary.
- Respond promptly to customer enquiries, providing general information and guidance with professionalism and care, ensuring a high standard of service at all times.
- Assist the company’s Area Sales Managers with administrative tasks, including preparing reports, updating records, and coordinating communication between field representatives and the office team.
- Identify and resolve any customer issues or discrepancies in a timely manner, escalating to the Operations Manager when necessary to ensure complete satisfaction.
- Work closely with colleagues across the Customer Services and Operations teams to support overall departmental goals and ensure smooth day-to-day operations.
- Provide additional administrative or operational support as required, contributing to the efficiency and success of the department.
Skills and Experience:
- Customer Service experience
- Personable, reliable, and a strong team player
- Excellent organisational and processing abilities
- Exceptional attention to detail
- Experience with Sage software is beneficial
If you’re interested in the position, please apply online with your CV. Thank you for your interest in this vacancy.
Customer Service Coordinator employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our customer service experience and how we can contribute to their success.
✨Tip Number 3
Dress the part! Even if it’s an office-based role, looking smart and professional can make a great first impression. Let’s show them we take this opportunity seriously and are ready to represent their brand well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us on their radar. It shows our enthusiasm for the role and reinforces our commitment to providing excellent customer service.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any familiarity with Sage software to catch our eye!
Showcase Your Personality: We love a personable candidate! Use your cover letter to show us who you are. Share a brief story or example that demonstrates your reliability and teamwork skills.
Be Detail-Oriented: Attention to detail is key for this role. Double-check your application for any typos or errors before hitting send. A polished application shows us you care about quality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OA
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Off Your Skills
Highlight your experience with Sage software if you have it, as well as your organisational skills. Be ready to discuss how you manage multiple tasks and ensure accuracy in processing orders. Specific examples will make your skills stand out!
✨Be Personable and Professional
Remember, this role is all about customer interaction. During the interview, demonstrate your personable nature and professionalism. Smile, maintain eye contact, and engage with the interviewer to showcase your strong communication skills.
