At a Glance
- Tasks: Support customers via phone, email, and live chat, resolving queries with care.
- Company: Join a growing business known for excellent customer service and a dynamic sales team.
- Benefits: Enjoy 21 days holiday, staff discounts, subsidised canteen, and free on-site parking.
- Other info: This is an office-based role located in Welham Green, Hatfield.
- Why this job: Be part of a fast-paced team, making a real impact on customer satisfaction.
- Qualifications: Previous office experience in customer service is essential; strong communication skills required.
The predicted salary is between 24000 - 25000 £ per year.
Leeds Studio 3, Photon House, Percy Street Leeds AL9 7NN Customer Service Administrator 2025-08-11 Customer Service AdministratorLocation: Welham Green, HatfieldSalary: £24,000 – £25,000Job Type: PermanentCustomer Service Administrator – About our client:Our client is a growing business with a dynamic sales team, known for delivering excellent s OA Brand 2025-09-11
Customer Service Administrator.
£24,000-25,000 per annum
Chloe Jago E: chloe.jago@weareoa.co.ukT: 01707 377088
16324000 YEAR
£24,000-25,000 per annum
GBPpermanent
APPLYNOW BACKTOVACANCIESCustomer Service Administrator
Location: Welham Green, Hatfield
Salary: £24,000 – £25,000
Job Type: Permanent
Customer Service Administrator – About our client:
Our client is a growing business with a dynamic sales team, known for delivering excellent service to their loyal customer base. This role is vital in supporting customers via phone, email, live chat, and instant messaging, ensuring all queries and issues are handled with professionalism and care. This is an office-based role.
Customer Service Administrator – Details:
21 days holiday, plus bank holidays Christmas closedown
Staff discount
Subsidised canteen
Free on-site parking
Customer Service Administrator – Responsibilities:
Prioritise and process customer orders and requests via telephone, email, live chat or instant message
Investigate and resolve customer complaints, including issues such as late deliveries, incorrect or faulty products, and technical support
Maintain accurate and confidential customer service records
Use internal systems and databases to deliver excellent service
Liaise with suppliers to arrange collections, deliveries, item repairs and manage correspondence
Support customers with online ordering and registration processes
Check stock availability and place restock orders where necessary
Assist the finance team with customer security checks, accounting queries or flagged issues
Communicate clearly with customers about their orders, including any delays or delivery updates
Work closely with overseas manufacturing teams via Skype or email
Maintain a tidy and safe working environment in the warehouse
Keep internal teams updated with product samples, new ranges and any related queries
Customer Service Administrator – What We’re Looking For:
Previous office-based experience handling customer enquiries and administration is essential
Friendly and patient approach
Able to thrive in a fast-paced, team-based environment
Strong attention to detail and time management
Excellent communication and listening skills
Confident problem-solver and critical thinker
Able to manage deadlines and prioritise customer needs
Accurate record-keeping
Strong ability to build rapport with customers
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data .
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Looking for On-DemandPermanent or Temporary Staff?
Looking for High-VolumeRecruitment & Talent Solutions?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
#J-18808-LjbffrCustomer Service Administrator in Hatfield employer: OA
At our client’s vibrant office in Welham Green, Hatfield, employees enjoy a supportive work culture that prioritises professional growth and teamwork. With competitive salaries, generous holiday allowances, and unique perks like a subsidised canteen and free on-site parking, this role as a Customer Service Administrator offers a fulfilling opportunity to make a real impact while being part of a dynamic and customer-focused team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OA:Your cover letter is your chance to shine! Tell us why you want to work at OA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OA!
How to prepare for a job interview at OA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
