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- Tasks: Ensure seamless customer experience and manage logistics across Europe.
- Company: Growing independent business in Luton with a focus on customer relations.
- Benefits: Hybrid working, competitive salary, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in logistics and customer service.
- Qualifications: Experience in logistics or supply chain and strong customer management skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Luton
Hours: Monday to Friday, 37.5 hours a week hybrid working
6 Months Fixed Term Contract
OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton.
As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.
Duties of a Customer Relations & Logistics Specialist:
- Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
- Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
- Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
- Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
- Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
- Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth
What we would like from you:
- Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
- Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
- Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
- Proactive team player
- Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous
If you are interested in this role, please apply below with your most recent CV.
Thank you for your interest in this vacancy.
Customer Relations & Logistics Specialist employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations & Logistics Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer relations sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. We want you to shine when discussing your background in logistics and customer management.
✨Tip Number 3
Show off your skills! If you’ve got experience with ERP systems or Excel, be ready to discuss specific examples of how you’ve used them to improve processes or solve problems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Relations & Logistics Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relations & Logistics Specialist. Highlight your experience in logistics and customer management, and don’t forget to mention any relevant skills like ERP usage or Excel proficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've delivered high-quality service and managed complex documentation in previous jobs.
Showcase Your Communication Skills: Since you'll be the main point of contact for customers and suppliers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to highlight any experience you have in building relationships over the phone or via email.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at OA
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around international freight and import/export processes. Being able to discuss specific examples of how you've managed the end-to-end order process will show you're the right fit for the role.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your experience in customer relations. Think about times when you went above and beyond to ensure a seamless customer experience, as this is key for the position.
✨Be Ready to Discuss Compliance
Since the role involves maintaining compliance with ISO9001 and ISO14001 standards, be prepared to talk about your experience with quality documentation and how you've ensured compliance in previous roles.
✨Demonstrate Your Organisational Skills
The job requires someone who is highly organised and detail-driven. Bring examples of how you've managed multiple priorities in a fast-paced environment, and don't forget to mention your systems capability, especially with ERP and Excel.
