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- Tasks: Assist in managing properties, resolving maintenance issues, and providing excellent customer service.
- Company: Join a dynamic team at OA, dedicated to property management excellence.
- Benefits: Enjoy 20 days annual leave, a sabbatical after 10 years, and recognition awards.
- Why this job: Gain hands-on experience in property management while developing valuable skills in a supportive environment.
- Qualifications: Knowledge of property management and good communication skills are essential.
- Other info: Located in Borehamwood, with Monday to Friday hours from 9am to 5:30pm.
The predicted salary is between 28800 - 43200 £ per year.
OA are recruiting for an Assistant Property Manager to join our client’s dynamic and growing team.
We\’re looking for Assistant Property Managers who can confidently handle day-to-day challenges with a friendly, proactive approach—resolving maintenance issues, supporting departmental operations, adapting to evolving systems and technology, and embracing ongoing training to ensure smooth and efficient service delivery.
Location: Borehamwood
Hours: Monday – Friday. 9am-5:30pm.
Assistant Property Manager Benefits
- 20 days annual leave per annum plus Bank Holidays
- Car Salary Sacrifice scheme
- One month sabbatical after 10 years’ service
- Star of the week
- Employee of the month
Assistant Property Manager Key Responsibilities
- Deliver excellent all-round customer service, handling queries both verbally and in writing.
- Act as first point of contact for tenants, suppliers, and external agencies, escalating urgent issues as needed.
- Take ownership of day-to-day maintenance matters from initial report through to resolution.
- Raise jobs on the system, coordinate access for suppliers, and monitor ongoing works.
- Place orders with suppliers and ensure accurate liaison and follow-up.
- Ensure all supplier orders use the correct fund and heading.
- Regularly liaise with Property Managers to ensure smooth operations.
- Manage and respond to emails, maintaining accurate records and up-to-date filing.
- Support with issuing letters and general correspondence to customers.
- Assist with insurance claims handling (acting as a point of contact/post box).
- Run reports and assist with tasks to support the Property Manager.
- Monitor deadlines and supplier performance, creating diaries and reminders as needed.
- Attend meetings with line managers to discuss workloads and highlight issues or knowledge gaps.
- Report any problems or concerns promptly to line management.
- Contribute to improving processes by developing knowledge of leases, legal matters, and site visit experience with the aim of independently managing a portfolio in the future.
Assistant Property Manager Skills and Experience
- Knowledge of property management principles and procedures.
- Good soft skills when dealing with people to empathise and understand the customers’ needs.
- Working knowledge of a property management computer system.
- Working knowledge of windows-based spreadsheets – i.e., Excel
- Ability to use Microsoft Word
- Fair written and verbal communication skills.
If you are interested in this position, please apply online with your CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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Assistant Property Manager employer: OA
Contact Detail:
OA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with property management principles and procedures. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the industry.
✨Tip Number 2
Showcase your soft skills during any interactions, whether it's through networking or informal chats. Being able to empathise and communicate effectively with potential colleagues can set you apart from other candidates.
✨Tip Number 3
If possible, gain hands-on experience with property management software or similar systems. This practical knowledge can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees in the property management field. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management. Emphasise your customer service skills and any specific software knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to handle day-to-day challenges. Mention specific examples of how you've resolved maintenance issues or improved processes in previous roles.
Highlight Soft Skills: In your application, focus on your soft skills such as empathy and communication. Provide examples of how you've effectively dealt with customers or managed queries in a friendly manner.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OA
✨Showcase Your Customer Service Skills
As an Assistant Property Manager, you'll be the first point of contact for tenants and suppliers. Be prepared to share examples of how you've successfully handled customer queries in the past, demonstrating your ability to empathise and resolve issues effectively.
✨Familiarise Yourself with Property Management Software
Since a working knowledge of property management systems is essential, make sure you understand the basics of any relevant software. If possible, research the specific system used by the company to show your initiative and readiness to adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding maintenance issues. Think of scenarios where you've had to take ownership of a problem and how you resolved it, as this will demonstrate your proactive approach.
✨Highlight Your Teamwork and Communication Skills
You'll need to liaise regularly with Property Managers and other team members. Be ready to discuss how you've worked collaboratively in previous roles, and provide examples of effective communication that led to successful outcomes.
