At a Glance
- Tasks: Organise digital docs, manage customer calls, and support the sales team.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Earn £15 - £17 per hour with flexible working hours.
- Other info: Perfect for those who thrive in a busy, supportive atmosphere.
- Why this job: Kickstart your career with hands-on experience and growth opportunities.
- Qualifications: Previous admin experience and strong communication skills required.
The rewards
- £15 - £17 per hour
- Flexible working hours
- 30 to 35 hours per week
- Temporary contract
The role of Operations Administrator
- Maintain organised digital documentation through scanning and filing
- Manage inbound customer calls and direct queries effectively
- Assist the Director with ad-hoc administrative tasks
- Process and update customer Direct Debits
- Keep accurate financial and customer records in internal systems
- Accurately onboard new customers into the system
- Update CRM records, contracts and supporting documentation
- Ensure onboarding stages are completed and communicated to relevant teams
- Schedule review meetings with existing customers
- Follow up with companies to arrange pre-agreed meetings
- Provide administrative support to the sales team
- Prepare necessary documentation for reviews
The ideal Operations Administrator
- Previous administration experience, preferably in telecoms or service-led environments
- Confident handling customer calls and enquiries
- Excellent organisation and attention to detail
- Competent in Office 365 applications
- Able to manage multiple priorities and work independently
- Professional, proactive and adaptable
- Strong written and verbal communication skills
Operations Administrator - Immediate Start in Hove employer: OA Partners
Join a dynamic team as an Operations Administrator where you will enjoy flexible working hours and a supportive work culture that values your contributions. With opportunities for professional growth and development, this role offers a chance to make a meaningful impact while working in a collaborative environment. Located in a vibrant area, the company fosters a sense of community and encourages innovation, making it an excellent employer for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator - Immediate Start in Hove
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like OA Partners.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like OA Partners. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Administrator - Immediate Start in Hove
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to OA Partners.
How to prepare for a job interview at OA Partners
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in OA Partners's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services OA Partners offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
