At a Glance
- Tasks: Answer customer calls, update CRM, and resolve issues daily.
- Company: Join a supportive team with great benefits and career growth.
- Benefits: Earn £26,250, enjoy up to 28 days leave, and access free courses.
- Other info: Potential for permanent position and access to exclusive discounts.
- Why this job: Be the voice of the company and make customers happy every day.
- Qualifications: Positive attitude, organisational skills, and teamwork spirit required.
The rewards:
- £26,250 per annum plus excellent benefits
- Weekly pay
- Up to 28 days annual leave
- Dedicated consultant to support your job search
- First opportunity to see permanent positions
- Access to free eye care vouchers
- Temp of the Month awards
- Access to online discounts and wellbeing platforms
- Free access to LinkedIn Learning courses
Hours:
Monday to Friday, 8:30am to 5:00pm
The role of Customer Service Advisor:
- Answering all incoming customer service calls
- Updating the CRM system with customer notes
- Ensuring all issues are resolved by the end of each working day
The ideal Customer Service Advisor:
- Enthusiastic with a positive attitude
- Organised and able to manage multiple tasks efficiently
- Team player willing to collaborate and support colleagues
- Comfortable using various software and systems
This role could lead to a permanent position with the client.
Customer Service Advisor in Bournemouth employer: OA Partners
As a Customer Service Advisor, you will thrive in a supportive and dynamic work environment that values your contributions and encourages personal growth. With competitive pay, generous annual leave, and access to professional development resources like LinkedIn Learning, this role offers not just a job but a pathway to a rewarding career. Join a team that celebrates success through initiatives like Temp of the Month awards and prioritises employee wellbeing with various discounts and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OA Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OA Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OA Partners:Your cover letter is your chance to shine! Tell us why you want to work at OA Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OA Partners!
How to prepare for a job interview at OA Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
