Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and develop a high-performing team in guest experience.
- Company: A vibrant entertainment venue in London with a passionate team.
- Benefits: Flexible working hours, onboarding program, and exciting perks.
- Why this job: Join a dynamic environment and ensure exceptional guest interactions.
- Qualifications: Strong customer-focused experience and familiarity with systems like Zendesk.
- Other info: Collaborate with various departments to enhance guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading entertainment venue in London is looking for a Contact Centre Manager to lead daily operations and develop a high-performing team. This role involves ensuring all guest interactions reflect exceptional standards and collaborating closely with various departments to provide accurate information.
Ideal candidates will have strong customer-focused experience and skills in systems like Zendesk. The position offers flexible working hours and an onboarding program with plenty of perks. Join a passionate team at a venue known for its vibrant atmosphere.
Contact Centre & Guest Experience Leader in London employer: o2
Contact Detail:
o2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre & Guest Experience Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the venue you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've handled tough situations or gone above and beyond for guests. This will highlight your fit for the role!
✨Tip Number 3
Prepare for role-play scenarios! Many contact centre positions involve real-time problem-solving. Practising how you'd handle guest interactions can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our vibrant team!
We think you need these skills to ace Contact Centre & Guest Experience Leader in London
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create exceptional guest experiences, just like we do at our venue.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Contact Centre & Guest Experience Leader role. Mention specific skills, like your experience with systems like Zendesk, that align with what we're looking for.
Be Authentic: Let your personality shine through in your written application. We’re all about passion and vibrancy here, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at o2
✨Know Your Stuff
Familiarise yourself with the venue and its offerings. Research their customer service philosophy and be ready to discuss how you can enhance guest experiences using your previous experience, especially with systems like Zendesk.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance, as this role is all about developing a high-performing team.
✨Emphasise Collaboration
Since the role involves working closely with various departments, be ready to talk about your experience in cross-departmental collaboration. Share instances where you effectively communicated and worked with others to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the onboarding program. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
