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- Tasks: Lead daily operations and develop a high-performing team in guest experience.
- Company: A vibrant entertainment venue in London with a passionate team.
- Benefits: Flexible working hours, onboarding program, and plenty of perks.
- Why this job: Join a dynamic environment and ensure exceptional guest interactions.
- Qualifications: Strong customer-focused experience and familiarity with systems like Zendesk.
- Other info: Collaborate with various departments to provide accurate information.
The predicted salary is between 36000 - 60000 £ per year.
A leading entertainment venue in London is looking for a Contact Centre Manager to lead daily operations and develop a high-performing team. This role involves ensuring all guest interactions reflect exceptional standards and collaborating closely with various departments to provide accurate information.
Ideal candidates will have strong customer-focused experience and skills in systems like Zendesk. The position offers flexible working hours and an onboarding program with plenty of perks. Join a passionate team at a venue known for its vibrant atmosphere.
Contact Centre & Guest Experience Leader in City of London employer: o2
Contact Detail:
o2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre & Guest Experience Leader in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the venue you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've handled tough situations or gone above and beyond for guests. This will highlight your fit for the Contact Centre & Guest Experience Leader role.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various guest interactions and team challenges. Practising these scenarios can help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contact Centre & Guest Experience Leader in City of London
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer-focused experience. We want to see how you've gone above and beyond to ensure guest satisfaction in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Contact Centre & Guest Experience Leader role. We love seeing candidates who put in the effort!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at o2
✨Know Your Stuff
Make sure you’re familiar with the company and its values. Research the entertainment venue, its guest experience standards, and how they use systems like Zendesk. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Focus
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to lead a high-performing team in delivering exceptional guest interactions.
✨Collaboration is Key
Since the role involves working closely with various departments, be ready to discuss how you’ve successfully collaborated in the past. Share specific instances where teamwork led to improved outcomes, as this will illustrate your ability to foster a collaborative environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the onboarding program, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
