At a Glance
- Tasks: Deliver excellent customer service and craft delicious food and drinks in a vibrant café environment.
- Company: Join a proud team dedicated to serving good food and creating memorable experiences.
- Benefits: Flexible shifts, free food and drinks, pension scheme, and generous holiday entitlement.
- Other info: Great training opportunities and a pathway to career growth within the company.
- Why this job: Be part of a supportive team that values your contributions and celebrates diversity.
- Qualifications: A love for people, good food, and the ability to work well in a team.
The predicted salary is between 30000 - 35000 £ per year.
This is an exciting opportunity to join our fabulous team. You will be part of the team that will be the driving force in store, delivering our vision of: Honest, good-mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. You will do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality products and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through the demonstration of our company values:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free food and two free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an artform deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from You:
- A love of people, good food and an appreciation of great coffee.
- A strong team ethic – developing a team that achieves success together, and who look after each other.
- High standards in all you do, with great attention to detail, inspiring those behaviours in others.
- Bags of energy and enthusiasm.
- Ability to multitask and confidently work across both FOH and BOH, from cooking in the kitchen to preparing drinks, handling service and maintaining cleanliness.
- Flexibility to work across different shifts.
Team Member responsibilities:
- Provide excellent customer service by greeting guests, taking orders accurately, and ensuring a positive dining experience.
- Serve high-quality hot and cold drinks, and food, following our brand standards and specifications for all menu items, including hot food categories.
- Ensure the café is always clean, tidy, and well-stocked, creating a welcoming atmosphere for customers and the team.
- Adapt to various tasks throughout the day, working as part of a hands-on team that supports each other all the time.
- Adhere to all food safety, hygiene, and operational procedures to maintain quality and consistency in service and food preparation.
What we stand for:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
- Being a fair employer – no zero contracts for permanent team.
- Positively employing young people entering work – paying an adult wage, with protected hours.
- Celebrating family – a free big event day per year.
- Celebrating diversity – we are proud to be an inclusive employer.
If this floats your boat, please apply today – both you and we will be very glad you did.
Why join us:
- Company pension.
- Store discount.
- Excellent training programme.
- Access to apprenticeships after 6 months’ service.
- Additional leave - Entitlement of 28 days holiday per year, increasing after 5 years’ service to 33 days.
Join our team and be part of a café where great food, service, and teamwork come together.
Store Team Member employer: O2 Centre Finchley Road
Join our vibrant team as a Store Team Member, where you'll be part of a culture that values collaboration, pride in service, and creating memorable experiences for our guests. With flexible shift patterns, comprehensive training, and a commitment to employee growth—evidenced by our high promotion rates from within—this is more than just a job; it's an opportunity to thrive in a supportive environment that celebrates diversity and community engagement. Enjoy perks like free food on duty, additional holiday leave, and a company pension, all while contributing to our mission of serving good food and crafting exceptional coffee.
StudySmarter Expert Advice🤫
We think this is how you could land Store Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like O2 Centre Finchley Road. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to O2 Centre Finchley Road
Don't be shy about reaching out to O2 Centre Finchley Road directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about O2 Centre Finchley Road and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at O2 Centre Finchley Road
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
