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For Companies At a Glance
- Tasks: Lead Salesforce integration strategy and engage with customers to enhance product features.
- Company: Join a global leader in cloud communications driving digital transformation.
- Benefits: Enjoy flexible work options and a dynamic corporate culture.
- Why this job: Be part of an innovative team shaping the future of contact centre solutions.
- Qualifications: 5+ years in product management with strong Salesforce experience required.
- Other info: Nice to have: Salesforce Admin Certification and exposure to AI technologies.
The predicted salary is between 48000 - 72000 £ per year.
Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs. We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.
What You'll Do:
- Own and shape the Salesforce integration strategy within the CCaaS product suite
- Engage directly with customers to understand needs and bring features to life
- Work cross-functionally with engineering, sales, marketing, and customer success
- Stay close to the Salesforce roadmap to unlock opportunities for innovation
- Help define go-to-market strategy, pricing, and positioning
What You Bring:
- Strong experience with Salesforce Service & Sales Cloud
- Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
- Background in contact center tech (ideally Service Cloud)
- 5+ years in product management or similar in a Salesforce environment
- Agile mindset and a track record of launching successful products
Nice to Have:
- Salesforce Admin Certification
- SaaS / CCaaS experience
- Exposure to WFM, knowledge management, or AI/LLMs
Senior Product Manager - Contact Centre - Salesforce employer: O Partners
Contact Detail:
O Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Contact Centre - Salesforce
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates, especially those related to Service and Sales Cloud. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, particularly those who have experience in product management or contact centre solutions. Engaging in discussions on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched products in a Salesforce environment. Highlight your experience with Agile methodologies and how you've collaborated cross-functionally to achieve results.
✨Tip Number 4
Stay informed about the competitive landscape of CCaaS and how other companies are integrating Salesforce into their offerings. This knowledge will help you articulate your vision for the role and how you can contribute to our success at StudySmarter.
We think you need these skills to ace Senior Product Manager - Contact Centre - Salesforce
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Product Manager position. Make sure you understand the key responsibilities and required skills, particularly those related to Salesforce and contact centre technology.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, especially with Salesforce Service & Sales Cloud. Emphasise any specific projects or achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background in Salesforce and product management makes you a perfect fit, and mention any innovative ideas you have for the Salesforce integration strategy.
Highlight Cross-Functional Experience: In your application, make sure to mention any experience working cross-functionally with teams like engineering, sales, and marketing. This is crucial for the role, so provide specific examples of how you've successfully collaborated in the past.
How to prepare for a job interview at O Partners
✨Know Your Salesforce Inside Out
Make sure you have a deep understanding of Salesforce Service & Sales Cloud. Be prepared to discuss specific features and how they can be leveraged in the context of contact centre solutions.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with different teams such as engineering, sales, and marketing. Share examples of how you've successfully collaborated to launch products or features.
✨Showcase Your Agile Mindset
Be ready to discuss your experience with Agile methodologies. Provide examples of how you've adapted to changes and iterated on product features based on customer feedback.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage with customers to gather insights and understand their needs. Prepare to share past experiences where you successfully brought customer feedback into product development.
