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For Companies At a Glance
- Tasks: Lead Salesforce integration strategy and collaborate with teams to enhance product features.
- Company: Join a global leader in cloud communications driving digital transformation.
- Benefits: Enjoy flexible work options and a dynamic corporate culture.
- Why this job: Be part of an innovative team shaping the future of contact centre solutions.
- Qualifications: 5+ years in product management with strong Salesforce experience required.
- Other info: Ideal for those passionate about tech and customer engagement.
The predicted salary is between 48000 - 72000 £ per year.
Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs. We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.
What You'll Do:
- Own and shape the Salesforce integration strategy within the CCaaS product suite
- Engage directly with customers to understand needs and bring features to life
- Work cross-functionally with engineering, sales, marketing, and customer success
- Stay close to the Salesforce roadmap to unlock opportunities for innovation
- Help define go-to-market strategy, pricing, and positioning
What You Bring:
- Strong experience with Salesforce Service & Sales Cloud
- Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
- Background in contact center tech (ideally Service Cloud)
- 5+ years in product management or similar in a Salesforce environment
- Agile mindset and a track record of launching successful products
Nice to Have:
- Salesforce Admin Certification
- SaaS / CCaaS experience
- Exposure to WFM, knowledge management, or AI/LLMs
Senior Product Manager - Contact Centre - Salesforce employer: O Partners
Contact Detail:
O Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Contact Centre - Salesforce
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates, especially those related to Service and Sales Cloud. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, particularly those who have experience in product management or contact centre solutions. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched products in a Salesforce environment. Highlight your experience with Agile methodologies and how you've collaborated cross-functionally to achieve results.
✨Tip Number 4
Stay informed about the competitive landscape of CCaaS and how Salesforce fits into it. Understanding market trends and customer needs will enable you to articulate a compelling vision for the role during your conversations with us.
We think you need these skills to ace Senior Product Manager - Contact Centre - Salesforce
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Product Manager position. Make sure you understand the key responsibilities and required skills, particularly those related to Salesforce and contact centre technology.
Tailor Your CV: Customise your CV to highlight relevant experience with Salesforce Service & Sales Cloud, product management, and any specific projects that demonstrate your ability to engage with customers and launch successful products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud communications and your understanding of the Salesforce ecosystem. Mention specific experiences that align with the company's goals and how you can contribute to their success.
Highlight Your Agile Experience: Since an agile mindset is crucial for this role, be sure to include examples of how you've successfully worked in agile environments, particularly in launching products or features within a Salesforce context.
How to prepare for a job interview at O Partners
✨Showcase Your Salesforce Expertise
Make sure to highlight your strong experience with Salesforce Service & Sales Cloud during the interview. Be prepared to discuss specific projects where you've successfully integrated Salesforce solutions, as this will demonstrate your capability to own and shape the integration strategy.
✨Understand the CCaaS Landscape
Familiarise yourself with the current trends and challenges in the contact centre as a service (CCaaS) market. Being able to discuss how your background in contact centre tech aligns with the company's goals will show that you are not only knowledgeable but also genuinely interested in the role.
✨Engage with Customer Needs
Prepare to discuss how you have engaged directly with customers in previous roles to understand their needs. Sharing examples of how you brought features to life based on customer feedback will illustrate your ability to work cross-functionally and prioritise user-centric product development.
✨Demonstrate an Agile Mindset
Since the role requires an agile mindset, be ready to talk about your experience with agile methodologies. Discuss how you've launched successful products in fast-paced environments and how you adapt to changing priorities, which is crucial for a Senior Product Manager.
