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For Companies At a Glance
- Tasks: Lead the Salesforce integration strategy and engage with customers to enhance product features.
- Company: Join a global leader in cloud communications driving digital transformation.
- Benefits: Enjoy flexible work options and a dynamic corporate culture with innovative projects.
- Why this job: Be at the forefront of tech innovation, shaping products that impact businesses globally.
- Qualifications: 5+ years in product management with strong Salesforce experience required.
- Other info: Nice to have: Salesforce Admin Certification and exposure to AI technologies.
The predicted salary is between 48000 - 84000 £ per year.
Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs. We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.
What You'll Do:
- Own and shape the Salesforce integration strategy within the CCaaS product suite
- Engage directly with customers to understand needs and bring features to life
- Work cross-functionally with engineering, sales, marketing, and customer success
- Stay close to the Salesforce roadmap to unlock opportunities for innovation
- Help define go-to-market strategy, pricing, and positioning
What You Bring:
- Strong experience with Salesforce Service & Sales Cloud
- Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
- Background in contact center tech (ideally Service Cloud)
- 5+ years in product management or similar in a Salesforce environment
- Agile mindset and a track record of launching successful products
Nice to Have:
- Salesforce Admin Certification
- SaaS / CCaaS experience
- Exposure to WFM, knowledge management, or AI/LLMs
Senior Product Manager - Contact Centre - Salesforce employer: O Partners
Contact Detail:
O Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Contact Centre - Salesforce
✨Tip Number 1
Network with professionals in the Salesforce ecosystem. Attend industry events, webinars, or local meetups to connect with others who work in product management or Salesforce roles. This can help you gain insights into the latest trends and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest Salesforce features and updates, especially those related to Service and Sales Cloud. Being knowledgeable about current functionalities will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Engage with the Salesforce community online. Join forums, LinkedIn groups, or other platforms where Salesforce professionals discuss challenges and solutions. This can provide you with valuable insights and help you build a reputation as an informed candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed product launches in the past. Highlight your experience with Agile methodologies and how you've collaborated cross-functionally, as these are key aspects of the role we're looking to fill.
We think you need these skills to ace Senior Product Manager - Contact Centre - Salesforce
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Product Manager position. Make sure you understand the key responsibilities and required skills, particularly those related to Salesforce and contact centre technology.
Tailor Your CV: Customise your CV to highlight relevant experience with Salesforce Service & Sales Cloud, product management, and any specific projects that demonstrate your ability to engage with customers and launch successful products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud communications and your understanding of the Salesforce ecosystem. Mention specific experiences that align with the company's goals and how you can contribute to their success.
Highlight Your Agile Experience: Since an agile mindset is crucial for this role, be sure to include examples of how you've successfully worked in agile environments, particularly in launching products or features within a Salesforce context.
How to prepare for a job interview at O Partners
✨Showcase Your Salesforce Expertise
Make sure to highlight your strong experience with Salesforce Service & Sales Cloud during the interview. Be prepared to discuss specific projects where you successfully integrated Salesforce solutions, as this will demonstrate your capability to own and shape the integration strategy.
✨Understand the CCaaS Landscape
Familiarise yourself with the current trends and challenges in the contact centre as a service (CCaaS) market. Being able to discuss how your background in contact centre tech aligns with the company's goals will show that you are well-prepared and genuinely interested in the role.
✨Engage with Customer Needs
Prepare examples of how you've engaged directly with customers to understand their needs and translate those into product features. This will illustrate your ability to bring features to life and work cross-functionally with various teams.
✨Demonstrate an Agile Mindset
Be ready to discuss your experience with Agile methodologies and how you've successfully launched products in a fast-paced environment. Highlighting your adaptability and innovative thinking will resonate well with the interviewers.
