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For Companies At a Glance
- Tasks: Lead Salesforce integration strategy and engage with customers to enhance product features.
- Company: Join a global leader in cloud communications driving digital transformation.
- Benefits: Enjoy flexible work options and a dynamic corporate culture.
- Why this job: Be part of an innovative team shaping the future of contact centre solutions.
- Qualifications: 5+ years in product management with strong Salesforce experience required.
- Other info: Nice to have: Salesforce Admin Certification and exposure to AI technologies.
The predicted salary is between 48000 - 72000 £ per year.
Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs. We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.
What You'll Do:
- Own and shape the Salesforce integration strategy within the CCaaS product suite
- Engage directly with customers to understand needs and bring features to life
- Work cross-functionally with engineering, sales, marketing, and customer success
- Stay close to the Salesforce roadmap to unlock opportunities for innovation
- Help define go-to-market strategy, pricing, and positioning
What You Bring:
- Strong experience with Salesforce Service & Sales Cloud
- Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
- Background in contact center tech (ideally Service Cloud)
- 5+ years in product management or similar in a Salesforce environment
- Agile mindset and a track record of launching successful products
Nice to Have:
- Salesforce Admin Certification
- SaaS / CCaaS experience
- Exposure to WFM, knowledge management, or AI/LLMs
Senior Product Manager - Contact Centre - Salesforce employer: O Partners
Contact Detail:
O Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Contact Centre - Salesforce
✨Tip Number 1
Familiarise yourself with the latest Salesforce updates and features, especially those related to Service and Sales Cloud. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, particularly those who have experience in product management or contact centre solutions. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched products in a Salesforce environment. Highlight your experience with Agile methodologies and how you've collaborated cross-functionally to achieve results.
✨Tip Number 4
Stay informed about trends in CCaaS and how they relate to Salesforce integrations. Being able to speak knowledgeably about industry developments will set you apart as a candidate who understands the bigger picture.
We think you need these skills to ace Senior Product Manager - Contact Centre - Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service & Sales Cloud, as well as any relevant product management roles. Use specific examples that demonstrate your success in launching products and working cross-functionally.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud communications and digital transformation. Discuss how your background aligns with the responsibilities of the role, particularly your experience with OmniFlows, Apex, and APIs.
Showcase Your Agile Mindset: Provide examples in your application that illustrate your agile mindset and how you've successfully launched products in a fast-paced environment. This will resonate well with the company's focus on innovation.
Highlight Customer Engagement: Emphasise your experience engaging directly with customers to understand their needs. Mention any specific instances where you brought features to life based on customer feedback, as this is a key aspect of the role.
How to prepare for a job interview at O Partners
✨Showcase Your Salesforce Expertise
Make sure to highlight your strong experience with Salesforce Service & Sales Cloud during the interview. Be prepared to discuss specific projects where you've successfully integrated Salesforce solutions, as this will demonstrate your capability to own and shape the integration strategy.
✨Understand the CCaaS Landscape
Familiarise yourself with the current trends and challenges in the contact centre as a service (CCaaS) market. Being able to discuss how your background in contact centre tech aligns with the company's goals will show that you are not only knowledgeable but also genuinely interested in the role.
✨Engage with Customer Needs
Prepare to discuss how you have previously engaged with customers to understand their needs. Share examples of how you brought features to life based on customer feedback, as this is crucial for the role and will demonstrate your customer-centric approach.
✨Demonstrate Your Agile Mindset
Since the role requires an agile mindset, be ready to talk about your experience working in agile environments. Discuss how you've launched successful products using agile methodologies, and provide examples of how you've adapted to changes and challenges in product management.
