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For Companies At a Glance
- Tasks: Lead Salesforce integration strategy and engage with customers to enhance product features.
- Company: Join a global leader in cloud communications driving digital transformation.
- Benefits: Enjoy flexible work options and a dynamic corporate culture.
- Why this job: Be part of an innovative team shaping the future of contact centre solutions.
- Qualifications: 5+ years in product management with strong Salesforce experience required.
- Other info: Nice to have: Salesforce Admin Certification and exposure to AI technologies.
The predicted salary is between 48000 - 72000 £ per year.
Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs. We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.
What You'll Do:
- Own and shape the Salesforce integration strategy within the CCaaS product suite
- Engage directly with customers to understand needs and bring features to life
- Work cross-functionally with engineering, sales, marketing, and customer success
- Stay close to the Salesforce roadmap to unlock opportunities for innovation
- Help define go-to-market strategy, pricing, and positioning
What You Bring:
- Strong experience with Salesforce Service & Sales Cloud
- Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
- Background in contact center tech (ideally Service Cloud)
- 5+ years in product management or similar in a Salesforce environment
- Agile mindset and a track record of launching successful products
Nice to Have:
- Salesforce Admin Certification
- SaaS / CCaaS experience
- Exposure to WFM, knowledge management, or AI/LLMs
Senior Product Manager - Contact Centre - Salesforce employer: O Partners
Contact Detail:
O Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Contact Centre - Salesforce
✨Tip Number 1
Familiarise yourself with the latest Salesforce updates and features, especially those related to Service and Sales Cloud. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, particularly those who have experience in product management or contact centre solutions. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched products in a Salesforce environment. Highlight your experience with Agile methodologies and how you've collaborated cross-functionally to achieve results.
✨Tip Number 4
Research StudySmarter's approach to product management and their integration strategies. Tailoring your understanding of our company values and goals will help you align your answers during the interview process.
We think you need these skills to ace Senior Product Manager - Contact Centre - Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service & Sales Cloud, as well as any relevant product management roles. Use specific examples that demonstrate your success in launching products and working cross-functionally.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud communications and digital transformation. Discuss how your background aligns with the responsibilities of the role, particularly your experience with contact centre technology and your understanding of customer needs.
Showcase Your Agile Mindset: Emphasise your agile mindset in both your CV and cover letter. Provide examples of how you've successfully adapted to changes in product requirements or market conditions, and how this has led to successful product launches.
Highlight Relevant Certifications: If you have a Salesforce Admin Certification or any other relevant qualifications, make sure to include these in your application. This can set you apart from other candidates and show your commitment to professional development in the Salesforce ecosystem.
How to prepare for a job interview at O Partners
✨Showcase Your Salesforce Expertise
Make sure to highlight your strong experience with Salesforce Service & Sales Cloud during the interview. Be prepared to discuss specific projects where you've successfully integrated these tools, as this will demonstrate your capability to own and shape the Salesforce integration strategy.
✨Engage with Real-World Examples
When discussing your past experiences, use real-world examples that illustrate how you engaged directly with customers to understand their needs. This will show your ability to bring features to life and align product development with customer expectations.
✨Demonstrate Cross-Functional Collaboration
Prepare to talk about your experience working cross-functionally with teams such as engineering, sales, marketing, and customer success. Highlight specific instances where your collaboration led to successful product launches or improvements, showcasing your agile mindset.
✨Stay Updated on Salesforce Roadmap
Familiarise yourself with the latest developments in the Salesforce roadmap before the interview. Being able to discuss how these innovations can unlock opportunities for your potential employer will demonstrate your proactive approach and strategic thinking.
