At a Glance
- Tasks: Provide 1st Line Support and assist with manual testing in a dynamic IT environment.
- Company: Join a leading IT consultancy with a collaborative and supportive culture.
- Benefits: Competitive salary, flexible benefits, career development, and employee ownership opportunities.
- Other info: Great opportunity for growth, mentorship, and hands-on training in a friendly team.
- Why this job: Kickstart your IT career while working with global brands and cutting-edge technology.
- Qualifications: IT-related degree or 1.5 years experience, strong communication skills, and a passion for tech.
The predicted salary is between 31500 - 38500 £ per year.
£26k-£33k depending on experience + Flexible Benefits - Full time On Site in Borehamwood – Permanent role. NO Sponsorship is given for this role.
Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent 1st Line Support/Helpdesk and Test Analyst to satisfy internal and client requirements. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names.
As OCS is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the company's future vision and share in the profits. The role is based in our office for five (5) days per week but some Working From Home once onboarded is negotiable, so you must be willing and able to commute to Borehamwood, Hertfordshire, WD61QQ.
You will have support to learn from day one. You will work as a part of a team, alongside skilled and experienced individuals who will mentor you. You will learn the tools, techniques and approaches used in Testing and 1st Line/Helpdesk Support and apply them in the workplace, learning how to deliver on time and to budget.
Mandatory skills:
- Excellent proficiency in English with a wide vocabulary and strong grammar
- Excellent communication and interpersonal skills
- An IT related or Technical degree and/or 1.5 years previous experience in an IT role
- Willingness to learn
- Ambitious and enthusiastic individual
- Full, clean driving license and own transport would be a strong advantage
- Competence in Microsoft Office packages/ IT literate
- Ability to support Windows Servers and Laptops
- Ability to work within a team environment
- Passion for IT/ ability to demonstrate a strong interest in IT (through studies, external projects/ interests, work experience)
- Exceptional attention to detail
- Strong analytical and problem-solving skills
- Flexible, can-do attitude, capable of multitasking and resilient under pressure
- Ability to form good working relationships with internal and external stakeholders
Nice to have skills:
- Previous exposure to Helpdesk / 1st Line Support or Formal Testing (manual testing across Web, Client server applications and Integration testing involving multiple Systems), as well as basic SQL knowledge is nice to have
- SharePoint knowledge is a nice to have but willingness to work with SharePoint is essential, this role will require working with SharePoint on a regular basis and OCS will look to assist with hands on training if required
- Previous experience as Business Analyst / System Analyst is a strong advantage
Our Offer:
- Salary between £26k-£33k depending on experience
- Variety of benefits including: Enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, Joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month and Long Service Awards, Generous Holiday Allowance increases based on the length of service
- Career based training
- Supportive and collaborative working environment
- Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual.
About the role:
This role will be primarily a split between 1st Line Support/Helpdesk working with both Infrastructure and Software applications. Manual Testing duties will also be part of this role and would suit candidates from a technical background. You will prepare and execute manual system tests; you will need to adhere to proficiency in software testing techniques and testing tools.
On the 1st Line Support/Helpdesk side you'll be working alongside our internal delivery managers as well as our head of infrastructure in order to respond as promptly as possible to our clients. We are also looking for the successful individual to start learning more about AI as well as getting hands on with it and although not guaranteed there is the potential for AI training or an apprenticeship as part of this role.
This is an excellent opportunity for friendly, open and communicative individuals to build upon their IT and technical skills and participate in a team, who are responsible for delivering technical solutions to corporate clients, many of them global brands.
Main responsibilities:
- Ensure helpdesk system is kept up to date of the progress made with issues
- System and infrastructure monitoring
- Responsible for the stability and availability of applications within production environment
- Collaborating closely with Developers and Project Manager and providing daily and weekly progress updates
- Assisting with production support issues by acknowledging the customer's enquiry, maintaining the helpdesk system up to date and proactively monitoring progress and liaising with developers and customers as appropriate
- Supporting the team with technical and non-technical documentation update
- Support OCS' IT infrastructure (and clients as required)
- Writing System Test plans and scripts for new functional application releases
- Executing System and Regression test cycles, recording defects and re-test bug fixes
- Facilitating User Acceptance Testing
- Helping the team with any administrative task required
Junior IT Support Analyst in Watford employer: O.C.S. Consulting Plc
At OCS, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Borehamwood. Our commitment to employee growth is evident through career-based training and the opportunity to join our Employee Ownership Trust, allowing you to share in the company's success. With a focus on flexibility and a friendly team culture, we empower our staff to develop their IT skills while working with renowned corporate clients across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Analyst in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what O.C.S. Consulting Plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges O.C.S. Consulting Plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at O.C.S. Consulting Plc!
✨Direct Apply to O.C.S. Consulting Plc
Let's not forget to apply directly through the O.C.S. Consulting Plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Analyst in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at O.C.S. Consulting Plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at O.C.S. Consulting Plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at O.C.S. Consulting Plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
