Junior IT Support Analyst – £26k-£33k depending on experience + Flexible Benefits - Full time On Site in Borehamwood – Permanent role NO Sponsorship is given for this role. Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent 1st Line Support/Helpdesk and Test Analyst to satisfy internal and client requirements. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics you will need to adhere to proficiency in software testing techniques and testing tools. On the 1 st Line Support/Helpdesk side you'll be working alongside our internal delivery managers as well as our head of infrastructure in order to respond as promptly as possible to our clients. We are also looking for the successful individual to start learning more about AI as well as getting hands on with it and although not guaranteed there is the potential for AI training or an apprenticeship as part of this role. This is an excellent opportunity for friendly, open and communicative individuals to build upon their IT and technical skills and participate in a team, who are responsible for delivering technical solutions to corporate clients, many of them global brands. Main responsibilities: · Ensure helpdesk system is kept up to date of the progress made with issues · System and infrastructure monitoring · Responsible for the stability and availability of applications within production environment · Collaborating closely with Developers and Project Manager and providing daily and weekly progress updates · Assisting with production support issues by acknowledging the customer's enquiry, maintaining the helpdesk system up to date and proactively monitoring progress and liaising with developers and customers as appropriate · Supporting the team with technical and non-technical documentation update · Support OCS' IT infrastructure (and clients as required) · Writing System Test plans and scripts for new functional application releases · Executing System and Regression test cycles, recording defects and re-test bug fixes · Facilitating User Acceptance Testing · Helping the team with any administrative task require TPBN1_UKTJ
Junior IT Support Analyst employer: O.C.S. Consulting Plc
At OCS, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Borehamwood. Our commitment to employee growth is evident through career-based training and the opportunity to join our Employee Ownership Trust, allowing you to share in the company's success. With a focus on flexibility and a friendly team culture, we empower our staff to develop their IT skills while working with renowned corporate clients across various sectors.
