1 st Line Support/Helpdesk & Test Analyst £26k-£29k depending on experience + Flexible Benefits - Full time on Site in Borehamwood Permanent role
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
NO Sponsorship is given for this role.
Are you a 1st Line Support/Helpdesk and Test Analyst who enjoys working with business users? Is working in a small, focused and flexible team (we do Agile, but don't like labels) something you prefer? If you feel this is you, then read on
Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent 1st Line Support/Helpdesk and Test Analyst to satisfy internal and client requirements. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names.
As OCS is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the companys future vision and share in the profits.
The role is based in our office for five (5) days per week but some working from home once onboarded is negotiable, so you must be willing and able to commute to Borehamwood, Hertfordshire, WD61QQ.
This role will be primarily a split between 1st Line Support/Helpdesk working with both Infrastructure and software applications, Manual Testing duties will also be part of this role and would suit candidates from a technical background. You will prepare and execute manual system tests, you will need to adhere to proficiency in software testing techniques and testing tools. On the 1 st Line Support/Helpdesk side youll be working alongside our internal delivery managers as well as our head of infrastructure in order to respond as promptly as possible to our clients.
We are also looking for the successful individual to start learning more about AI as well as getting hands on with it and although not guaranteed there is the potential for AI training or an apprenticeship as part of this role.
This is an excellent opportunity for friendly, open and communicative individuals to build upon their IT and technical skills and participate in a team, who are responsible for delivering technical solutions to corporate clients, many of them global brands.
You will have support to learn from day one. You will work as a part of a team, alongside skilled and experienced individuals who will mentor you. You will learn the tools, techniques and approaches used in Testing and 1 st Line/ Helpdesk Support and apply them in the workplace, learning how to deliver on time and to budget.
Key skills to have:
Excellent proficiency in English with a wide vocabulary and strong grammar mandatory
Good communication and interpersonal skills
Highly motivated and enthusiastic individual, prepared to go the extra yard
An IT related or Technical degree would be preferential, but it is not essential if the candidate has been in an IT role for a minimum of 18 months
Competence in Microsoft Office packages/ IT literate
Ability to support Windows Servers and Laptops
Helpdesk/1 st line support experience
Willingness to learn
Ability to work within a team environment
Full, clean driving license and own transport would be a strong advantage
Passion for IT / ability to demonstrate a strong interest in IT (through studies, external projects/ interests, work experience)
Exceptional attention to detail
Strong analytical and problem-solving skills
Flexible, can-do attitude, capable of multitasking and resilient under pressure
Ability to form good working relationships with internal and external stakeholders
Nice to have skills:
Previous exposure to Helpdesk Support or Formal testing, as well as SQL knowledge is nice to have
Experience In software/application testing
Expertise in manual testing across Web, Client server applications and Integration testing involving multiple Systems, would be nice to have but this is not essential
Basic SQL knowledge is a nice to have
SharePoint knowledge is a nice to have but willingness to work with SharePoint is essential, this role will require working with SharePoint on a regular basis and OCS will look to assist with hands on training if required
Our Offer:
Salary between £26k-£29k depending on experience
Variety of benefits, depending which country is the successful candidate based. xiskglj In UK includes: enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month and Long Service Awards, etc.
Generous Holiday Allowance - increases based on the length of service
Career based training
Supportive and collaborative working environment
Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual.
Main responsibilities of the successful candidate:
Ensure helpdesk system is kept up to date of the progress made with issues
System and infrastructure monitoring
Responsible for the stability and availability of applications within production environment
Collaborating closely with Developers and Project Manager and providing daily and weekly progress updates
Assisting with production support issues by acknowledging the customers enquiry, maintaining the helpdesk system up to date and proactively monitoring progress and liaising with developers and customers as appropriate
Supporting the team with technical and non-technical documentation update
Support OCS IT infrastructure (and clients as required)
Writing System Test plans and scripts for new functional application releases
Executing System and Regression test cycles, recording defects and re-test bug fixes
Facilitating User Acceptance Testing
Helping the team with any administrative task require
