At a Glance
- Tasks: Manage outstanding debt and build strong customer relationships.
- Company: Join a dynamic finance team in a supportive environment.
- Benefits: Flexible part-time hours and opportunities for personal growth.
- Other info: Office-based role perfect for proactive individuals who love relationship-building.
- Why this job: Make a real impact by resolving queries and managing credit control.
- Qualifications: Previous credit control experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
You'll play a key role in managing outstanding debt, maintaining strong customer relationships and supporting the wider finance function.
Duties
- Contact customers by telephone and email regarding outstanding invoices
- Investigate and resolve issues leading to non-payment
- Produce aged debt reports and prioritise cash collection activities
- Maintain accurate records of all collection activity
- Manage invoice queries and disputes through to resolution
- Build and maintain positive customer relationships
- Monitor failed direct debit payments and arrange alternative payment methods
- Negotiate payment plans where appropriate
- Escalate problematic accounts to senior management when required
- Issue overdue account letters and support legal recovery processes where necessary
- Monitor and manage the credit control inbox
- Provide telephone support to other areas of the business when required
- Undertake additional finance administration duties as needed
Qualifications
- Previous Credit Control experience is essential
- Experience dealing with both commercial and consumer debtors would be advantageous
- Excellent verbal and written communication skills
- Polite yet tenacious approach when collecting outstanding payments
- Strong attention to detail and accuracy
- Good working knowledge of Microsoft Excel and Word
- Ability to work independently and manage your own workload
- Strong organisational skills and a proactive approach
- Sage 50 experience would be beneficial but is not essential
- Ability to build rapport and maintain positive customer relationships whilst achieving collection targets
Our client is looking for a confident and proactive Credit Controller to join their finance team on a part-time basis. This is a fully office-based role that would suit someone who enjoys building relationships, resolving queries and taking ownership of the credit control process.
Credit Controller employer: O A
Join a dynamic finance team where your role as a Credit Controller will be pivotal in managing outstanding debts and fostering strong customer relationships. Our company prides itself on a supportive work culture that encourages professional growth, offering opportunities for skill development and career advancement. Located in a vibrant area, we provide a collaborative environment that values your contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us articulate our experience in credit control and demonstrate our communication skills effectively.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their credit control processes or how they handle customer relationships shows that we’re proactive and engaged. Plus, it gives us a chance to see if the role is a good fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our interest in the position can set us apart from other candidates. It’s a simple way to keep the conversation going and show our enthusiasm for the role.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous Credit Control experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your ability to build customer relationships and resolve queries, as these are key aspects of the role.
Show Off Your Communication Skills:Since excellent verbal and written communication skills are essential, make sure your application reflects this. Keep your language clear and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at O A
✨Know Your Numbers
Brush up on your credit control metrics and be ready to discuss how you've managed outstanding debts in the past. Be prepared to share specific examples of aged debt reports you've produced and how you prioritised cash collection activities.
✨Communication is Key
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Think about how you would handle a difficult customer or resolve an invoice dispute, and be ready to role-play these scenarios during the interview.
✨Showcase Your Organisational Skills
Demonstrate your ability to manage your workload effectively. Prepare to discuss how you keep track of collection activities and manage your time, especially when dealing with multiple accounts or queries at once.
✨Build Rapport
Highlight your experience in building positive customer relationships. Share examples of how you've successfully negotiated payment plans or resolved issues while maintaining a polite yet tenacious approach. This will show that you can balance professionalism with assertiveness.
