At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable stay.
- Company: Join the vibrant NYX Hotels team, part of Leonardo Hotels.
- Benefits: Enjoy special rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression await you!
- Why this job: Make a real difference in guests' experiences while growing in hospitality.
- Qualifications: Passion for service, great organisational skills, and a friendly personality.
The predicted salary is between 20000 - 25000 € per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
If you’re our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks our Receptionist could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Receptionist employer: NYX Hotel London Holborn
At NYX Hotels, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Receptionist, you will enjoy unique benefits such as special rates on hotel rooms across Europe, ongoing training programmes for career progression, and a supportive community that prioritises your wellbeing. Join us in creating memorable experiences for our guests while developing your skills in a dynamic environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on NYX Hotels and what makes it unique. This will help you show your passion for the brand and how you can contribute to the team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and showcase your warm personality.
✨Tip Number 3
Dress to impress! Make sure you look the part when you come in for your interview. A smart, professional appearance will help you make a great first impression, just like you would for our guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and perks we offer right there!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:As a Receptionist, you’ll be the first face our guests see, so let your warm and friendly personality shine through in your application. Share a bit about yourself and what makes you passionate about hospitality!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that align with the job description. We want to see how you can bring your unique flair to our NYX team!
Highlight Your Organisational Skills:Since this role involves juggling multiple tasks, be sure to showcase your top-notch organisational skills. Give examples of how you've successfully managed busy situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at NYX Hotel London Holborn
✨Show Your Warmth
As a Receptionist, your personality is key! Make sure to showcase your warm and friendly nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest checking in.
✨Know the Company
Familiarise yourself with NYX Hotels and their unique approach to hospitality. Understand their mission and values, and be ready to discuss how you can embody these in your role. This shows genuine interest and alignment with their culture.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in a busy environment. Whether it’s handling check-ins or coordinating with other departments, being able to articulate your organisational skills will impress the interviewers.
✨Bring Local Knowledge
Since you'll be offering guests local recommendations, brush up on popular attractions, restaurants, and events in the area. Share a few insights during your interview to demonstrate your savvy knowledge and eagerness to enhance guests' experiences.
